Hill Spring International School is seeking a skilled and proactive IT Infrastructure/IT Services
Incharge to oversee and manage the school’s IT systems, infrastructure, and services. The ideal
candidate will ensure the seamless operation of all technology-related resources, support the
academic and administrative staff, and enhance the learning environment through reliable and
innovative IT solutions. This role requires a blend of technical expertise, problem-solving skills, and
the ability to work collaboratively in an educational setting.
Qualifications and Skills:
Education: Bachelor’s degree in information technology, or a related field.
Certifications: CCNA, Microsoft Certified Professional, or equivalent.
Technical Skills: Proficiency in managing VMWare, Windows Client and Servers AD, Desktop and
Laptop systems, Cisco L2/L3 switches, Enterprise Wireless systems and Firewall, Working with
networking protocols such as TCP/IP, DNS, DHCP, VLAN, and cloud-based systems, Database systems
such as SQL and other leading meta data storage technologies (e.g., Google Workspace, Microsoft
365). Practical experience of Windows Server 2012/ Windows 10 and above, Knowledge of
cybersecurity tools and practices (firewalls, antivirus, etc.). Familiarity with educational software and
out of classroom technologies (e.g., LMS, Teams, Google Classroom) and hardware (smartboards,
CCTV and GPS tracking).
Soft Skills:
Strong problem-solving and analytical abilities.
Excellent communication skills to interact with non-technical staff, students, Parent’s and vendors.
Ability to work independently and as part of a team in a fast-paced environment.
Work experience: Minimum of 5-8 years of experience in IT infrastructure management or IT
services, preferably in an educational institution.
Reporting:
IT Manager
Breakdown of the job description:
1. IT Infrastructure Management:
Design, implement, and maintain the school’s IT infrastructure, including servers, networks,
ILLs, hardware, and software systems. Ensure high availability and security of Wi-Fi, LAN,
and internet connectivity across the campus. Monitor and maintain IT assets such as
computers, laptops, smartboards, and printers.
2. Working Conditions:
On-site role with occasional after-hours support for emergencies or school events. Ability to
lift and move IT equipment as needed (e.g., computers, Network Switches).
3. Technical Support:
Provide timely technical support to faculty, staff, and students for hardware, software, and
network-related issues. Troubleshoot and resolve IT-related problems to minimize downtime
and disruptions in teaching and administrative operations. Train teachers and staff on the
effective use of educational technology tools and software.
4. System Administration:
Manage user accounts, permissions, and access controls for school systems (e.g., email,
learning management systems, databases, Windows Server). Perform regular system
backups, updates, and security patches to ensure data integrity and protection. Oversee the
deployment and maintenance of educational software and applications used by the school.
5. Cybersecurity and Data Protection:
Implement and enforce IT security policies to safeguard sensitive school data (e.g., student
records, financial information). Monitor systems for potential security threats and respond to
incidents promptly. Ensure compliance with data protection regulations and school policies.
6. Vendor Coordination and Procurement:
Liaise with external vendors for procurement of IT hardware, software, and services.
Recommend cost-effective solutions to enhance infrastructure and services. Oversee
maintenance contracts and service agreements with third-party providers.
7. Technology Integration in Education:
Collaborate with teachers to integrate technology into the classroom, supporting digital
learning initiatives. Maintain and troubleshoot audio-visual equipment and other tech tools
used in classrooms and during the events in school designated Cafetorium. Stay updated on
emerging educational technologies and propose upgrades as needed.
8. Documentation and Reporting:
Maintain accurate records of IT inventory, licenses, and warranties. Prepare reports on IT
system performance, incidents, and improvement plans for school management. Document
processes and create user manuals for staff and students as required