Job Title: Technical Support Lead (Networking & Server Support)

Location: Turbhe Navi Mumbai

Reports To: Project Lead

Key Responsibilities:

• Lead day-to-day technical support operations for network and server environments.
• Provide expert-level troubleshooting and support for RF technologies, SD-WAN solutions, Fiber connectivity, and Cisco networking equipment (routers, switches, firewalls).
• Oversee and manage incidents, problems, and service requests in line with SLAs.
• Ensure proper monitoring, maintenance, and optimization of network and server performance.
• Work closely with Project Managers and Field Coordinators to plan and execute support activities.
• Document standard operating procedures (SOPs) and technical troubleshooting guides.
• Conduct regular technical training sessions for L1/L2 support engineers.
• Support in new technology rollouts, migrations, and upgrades related to networking and server infrastructure.

Key Skills and Experience Required:

• 6–8 years of experience in Network & Server support roles, with at least 2+ years in a lead or supervisory capacity.
• Strong expertise in:
• SD-WAN technologies (Cisco, Fortinet, Versa, etc.).
• Fiber optic troubleshooting and patching.
• Cisco products (CCNA certification preferred).
• Server Administration (Windows/Linux preferred).
• Exposure to Data Centre Networking and Cabling standards.
• Experience with monitoring tools is an advantage.
• Knowledge of ITIL framework (Incident, Problem, and Change Management)
• Strong problem-solving and analytical skills.
• Excellent communication, leadership, and team collaboration skills.

Educational Qualification:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Relevant certifications like CCNA, CompTIA Network+, MCSE, or equivalent preferred.