JOB OVERVIEW

We are seeking a dynamic and results-driven Retail Area Manager to lead and grow our retail presence across Hong Kong and Macau. This role is pivotal in driving sales growth, building and developing a high-performing retail team, optimizing store operations, and ensuring exceptional customer experiences in our women’s contemporary apparel brand. The successful candidate will uphold brand standards, maximize profitability, and foster a motivated retail workforce aligned with our company’s vision and values.

ABOUT THE ROLE

Sales & Business Performance

• Develop and implement effective sales strategies to meet revenue, KPIs, and market share goals for stores in Hong Kong and Macau.
• Analyze sales data, market trends, and competitor activities to identify new business opportunities.
• Monitor and control store budgets and expenses to ensure profitability.
• Drive promotional campaigns and maintain visual merchandising standards to increase foot traffic and conversion rates.

Team Leadership & Development

• Recruit, train, and mentor Store Managers, Supervisors, and retail staff to deliver outstanding customer service and achieve performance targets.
• Conduct regular store visits to provide coaching, performance feedback, and evaluations.
• Cultivate a culture of accountability, teamwork, entrepreneurial spirit, and continuous improvement.
• Manage employee relations and ensure compliance with labor laws in both Hong Kong and Macau.

Retail Operations Excellence

• Ensure all stores comply with brand guidelines, standard operating procedures (SOPs), and operational standards.
• Oversee inventory management, stock replenishment, merchandising feedback, and loss prevention initiatives.
• Maintain optimal staffing and scheduling to meet customer demand efficiently.
• Collaborate with cross-functional teams including Marketing, HR, and Logistics to align retail operations with broader company strategies.

Customer Experience and CRM

• Analyze CRM data and work closely with Store Leaders to develop customer engagement strategies.
• Maintain high service standards to enhance customer satisfaction and loyalty.
• Handle escalated customer complaints, ensuring consistent and positive brand representation.

Market Expansion & Stakeholder Management

• Support activities related to new store openings, renovations, or closures as required.
• Build and maintain strong relationships with landlords, local authorities, and vendors in Hong Kong and Macau.

QUALIFICATIONS AND SKILLS

• Minimum 3 years’ experience in Operations Management, preferably in Retail industry
• Strong leadership and team development skills with a track record of managing multi-store operations
• Strong analytical skills and training frontline staff experience is preferable
• Proficient in PC software of Excel, Word, PowerPoint, and Outlook
• Self-motivated, well-organized and good communication skills
• Ability to work under pressure

Join us to lead a passionate retail team and drive the success of a leading women’s contemporary apparel brand across Hong Kong and Macau. Apply now to be part of our growth journey!