Overview

The Operation Manager and Supervisor plays a crucial role in overseeing and coordinating daily operations within the organization. They are responsible for managing staff, implementing operational strategies, and ensuring efficiency in all operational processes. This role is essential for maintaining a productive and organized work environment, meeting business objectives, and delivering high-quality products or services to customers.

Key responsibilities

• Supervising and managing a team of operational staff
• Developing and implementing operational policies and procedures
• Monitoring and analyzing operational processes to identify areas for improvement
• Ensuring compliance with company standards and regulations
• Overseeing inventory management and procurement activities
• Conducting performance evaluations and providing feedback to staff
• Coordinating with other departments to optimize operational efficiency
• Resolving operational issues and conflicts
• Preparing and maintaining operational reports
• Training and developing operational staff
• Participating in strategic planning and goal-setting for the organization
• Managing budgets and expenses
• Implementing safety and quality control measures
• Identifying and implementing technological solutions to improve operations
• Ensuring customer satisfaction through efficient operational processes
  
  

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field
• Proven experience in an operations management or supervisory role
• Demonstrated leadership and team management skills
• Excellent communication and interpersonal abilities
• Strong problem-solving and decision-making capabilities
• Knowledge of industry best practices and trends in operations management
• Proficiency in using operational management software and tools
• Ability to analyze data and interpret operational metrics
• Sound understanding of budgeting and financial management
• Experience in implementing process improvement initiatives
• Attention to detail and strong organizational skills
• Ability to work well under pressure and meet deadlines
• Knowledge of health and safety regulations
• Flexibility to adapt to changing operational needs
• Certification in Operations Management or related field (preferred)
  
  

Skills: financial management,health and safety regulations,team management,supervisory skills,problem-solving,process improvement,interpersonal skills,operations management,organization,leadership,operations,decision-making,industry best practices,budgeting,communication,management