Job Description

Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.

The Director of Office Operations is a strategic and hands-on leadership role responsible for overseeing the day-to-day operational functions of the Bangalore office, ensuring operational efficiency, and driving continuous improvement. This position provides direct oversight of both the Office Operations and Human Resources teams and collaborates closely with department leaders to foster a productive, compliant, and people-first work environment. The ideal candidate is a proactive problem solver with strong organizational, communication, and leadership skills.

What You’ll Be Doing

• Partner with senior leadership to align operational and HR practices with broader organizational goals.
• Analyze and report on key operational and HR metrics to inform data-driven decision-making.
• Lead and/or support cross-functional initiatives related to workplace culture, DEI (Diversity, Equity, and Inclusion), and employee experience.
  
  

Operations

• Lead and manage all aspects of office operations, including facilities management, administrative services, vendor relationships, and technology coordination.
• Develop and implement policies and procedures that improve operational efficiency and workplace productivity.
• Ensure office systems, supplies, and infrastructure are aligned with organizational goals and operating smoothly.
  
  

Human Resources

• Supervise the Human Resources team, providing leadership in HR strategy, compliance, and policy development.
• Support recruitment and retention efforts by ensuring a seamless and inclusive hiring process, onboarding, and employee engagement programs.
• Oversee performance management processes, employee relations, training and development, payroll and benefits administration, and compliance with labor laws.
• Serve as a trusted advisor on HR and employee-related matters, supporting conflict resolution and employee well-being initiatives.
  
  

What We’re Looking For

We are seeking a collaborative and detail-oriented leader who thrives in a dynamic environment. The ideal candidate is:

• A natural problem-solver and team builder who can lead with empathy while driving results.
• Experienced in both operations and human resources, with a solid understanding of best practices in each.
• A strong communicator who can partner effectively across departments and all levels of staff.
• Process-minded and organized, with a proven ability to develop and implement systems that enhance efficiency.
• Passionate about creating an inclusive and engaging workplace culture where people feel supported and valued.
  
  

Professional Background

• Prior experience in a leadership role (e.g. Operations Manager, HR Manager, or similar roles)
• Proven ability to lead and manage cross-functional teams, including HR professionals, office operations, and support staff. Strong mentor and coach.
• Operations Management: 10+ years of experience managing office operations
• HR Leadership: 8+ years of experience in human resources, including talent acquisition, performance management, employee relations, and compliance management
  
  

Education: Business Administration, Human Resources, Operations Management, or a related field. Professional certifications in either HR and/or Operations are beneficial but not required

Key Skills: Expertise in process optimization, employee engagement strategies, recruitment, and training. Experienced in driving cost savings while enhancing operational efficiency.

• Strong Leadership and Influence
• Strong Communicator
• Adaptable and Flexible
• Strategic and Results-Oriented
• Strong Interpersonal Skills
• Ethical and Integrity-Driven
• Organizational and Time Management Skills
• Results-Driven and Performance-Focused
• Confident and Assertive
  
  

If you're a forward-thinking professional who can manage the details while keeping an eye on the big picture, we’d love to meet you.