At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Responsible for the Operations & Maintenance and Restoration of Access Network Equipment w/c includes Wireless, Wireline, Data and Transmission.

• Availability Management
• Conduct preventive and corrective maintenance of telecom equipment of Wireless/Wireline/Transmission equipment(s) thru streamline.
• Supplier Management
• To direct, supervise, and monitor progress of suppliers and/or third party contracted services ensuring SLAs are met for optimum services availability for our customers.
• Conducts audit of PAT/HAT/SAT of new telecom equipment. Callout major defects and escalates to acceptance governance based on design vulnerability, I2E closure issues.
• Incident and event Management
• To act, correct and close a service restoration as quickly as possible and minimize the adverse impact to the business operation SLAs.
• To act and close field work orders requested by other groups on a daily basis.
• Assess and endorse to SLIMs site issues (Access, rental, electric bill, etc.) and raise/initiate SRW/SMW on site(s) with unresolved issues with Access and Lessor request to relocate site.
• To act and lead on assigned task by IS (ad hoc, special projects, etc)
• Site and database Management
• Ensures updated inventory of equipment on hand.
• Updating of site information such as; BOP, Network Topology, 2Mb plan, Site Address, project SHIFT, etc.)
• Site owner of Wireless/Wireline site(s), ensure that site is within the agreed “installation standards of GT”
• Spares and resources Management
• Request spare and ensure timely return of faulty modules to the spare management team.
• Ensures proper handling of tools provided by the company adhering to periodic maintenance / calibration cycle, repair and guidelines for safe keeping and usage.
• Telecom service continuity management
• Participate in BIA BCMS (Business Impact Analysis) exercises and ensure updates in GT CMDP portal.
• Administrative duty. (Timely filing of OTs, VL/SL, Dash, BTTAs, Streamline, etc)
• Attendance and practicum of training for skills upkeep and culture building.
• Ensures technical skills learning is of actual use and realized.
• Practice EDL (Everyday leadership), soft skills learning module and other developmental activities.
• Attend globe initiated CSR activities.
• Additional Job Description
  
  
  

Work Experience

• At least 2-year experience in Telecom or with Telecom related course (BSECE, BSCOE, BS EE)
• Level of Knowledge
• Bachelor’s Degree
• Licensed ECE, EE, ComE or 2-year experience in Telecom
  
  
  

Competencies

• Telecom Operations and Maintenance
• Project implementation
• Site Administration
• Communication Skills
• Driving Skills
• Job Families for Job Profiles
  
  
  

Technical Customer Support Generalist; Telecommunications Switch Engineering

• Worker Sub-Type
  
  
  

Regular

• Time Type
  
  
  

Full time

• Primary Location
  
  
  

Mandaluyong Host

• Primary Job Posting Location
  
  
  

Mandaluyong Host

• Additional Locations
• Additional Job Posting Locations
• Scheduled Weekly Hours
  
  
  

40

• Work Shift
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.