Role Summary

The ideal candidate will be responsible for providing administrative support to our security operation team in the control room to ensure our services are delivered to clients in a smooth, timely and quality manner.

Job Duties

• Provide customer service to our key clients by responding to their enquiries in a timely and quality way
• Work closely with security operation team on ad-hoc work arrangement and assign technicians to attend emergency service call
• Handle general office duties including data maintenance, photocopying, enquiry handling as well as job order record keeping
• Perform other ad-hoc assignments as required
• Work Pattern: 6-day work week (Mon-Sat), work on shift basis (8.5 hours per shift), Day: 0730-1600 / Evening: 1500-2330. Shift allowance provided
• Work location: Kwun Tong Control Room
  
  

Job Requirements

• HKCEE/DSE holder or above
• Minimum 3 years of clerical support experience, experience in Customer Services / Call Centre is highly advantageous
• Detail-minded, willing to take up responsibility with good coordination and communication skills
• Good Command of both English and Chinese
• Proficient in MS Office including Words, Excel and Chinese Word Processing
• Immediate availability is highly preferable