Company Description As a member of the Enterprise Technical Services team, an Enterprise Application Support - Lead Engineer will play a critical role in ensuring the stability, performance, and optimal functionality of our enterprise-level applications. You will collaborate with cross-functional teams, providing expert-level support and troubleshooting to address complex issues and enhance the overall user experience. The ideal candidate will have a proven track record of managing and supporting large-scale applications, possess excellent problem-solving skills, and be adept at working in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES Design, implement, and maintain enterprise applications to ensure optimal performance, security, and scalability Customize and configure workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organization Provide expert-level support for enterprise applications, addressing and resolving complex technical issues Collaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptly Monitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvement Implement performance optimization strategies to enhance the overall efficiency of enterprise applications Lead incident response efforts for Enterprise Applications, including root cause analysis and the implementation of corrective measures to prevent recurrence Develop and maintain incident response plans and documentation Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of enterprise applications Maintain comprehensive documentation for troubleshooting procedures, configurations, and best practices Provide training and knowledge transfer to junior support staff Identify opportunities for process improvement and automation to enhance the efficiency of application support operations Stay abreast of industry trends and emerging technologies to recommend and implement innovative solutions REQUIRED SKILLS AND ABILITIES In-depth knowledge of Microsoft O365 administration, customization, and optimization. In-depth knowledge of Microsoft Exchange online administration, customization, and optimization. In-depth knowledge of Confluence and Jira administration, customization, and optimization. Familiarity with the Big Picture plugin for Jira and its integration with project management processes. Familiarity with the support of Confluence and Jira database layer. Experience with open-source CRM (Customer Relationship Management) application configuration and support. Experience with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferred. Ability to troubleshoot operational performance issues Experience with monitoring tools such as SolarWinds, Zabbix, and Datadog Ability to effectively manage multiple tasks and projects simultaneously Demonstrated ability to adapt quickly to changes in workload demands to support the business Demonstrated ability to stay focused on projects from inception to completion Ability to effectively prioritize workload based on urgency levels and short timeline Ability to communicate system related issues and resolutions properly and effectively Ability to work and collaborate with remote vendors and smart hands to assist in troubleshooting Ability to work well independently and collectively in a collaborative environment Ability to recognize when to escalate unresolved issues to the appropriate channels KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS Bachelor’s degree in Computer Science, Information Technology or combination of associate degree and equivalent years of experience (or related area) preferred Proven experience (8+ years) in supporting enterprise-level applications in a senior or lead capacity. Relevant certifications such as Atlassian Certified Professional (ACP) are highly desirable. This position is a Hybrid Position/ If you reside within a 50 mile radius of our Houston, TX office you would be required to be on-site 2 days a week Disclaimer: Managers have the right to assign or redesign the responsibilities of the above-mentioned job description without notice and at any time Empyrean is an Equal Opportunity Employer: including disability and veterans