Position: Application Support Engineer

Location: Onsite in Fort Worth, Texas

Duration: FTE - Direct Hire

Benefits: Medical, Dental, Vision, Life Insurance, HSA, FSA, 401k w/ match, etc.

We are seeking a skilled Systems Engineer to provide Tier III support for our client's environment and store applications. You’ll troubleshoot complex issues, ensure system performance, and handle escalations. Additionally, you’ll create system interfaces using PowerShell and SQL, integrate data into a Data Warehouse, and perform system monitoring and capacity planning.

Responsibilities:

• Provide Tier III support for POS systems and store applications
• Monitor system performance and ensure reliability
• Develop system interfaces using PowerShell and SQL
• Integrate data from APIs into the Data Warehouse
• Perform troubleshooting, system configuration, and updates
• Create/maintain technical documentation

Qualifications:

• 5+ years of experience in a systems support role with expertise in Point of Sales (POS) systems, SQL, and .NET
• Strong problem-solving, scripting, and technical support skills
• Experience with ticketing systems like Remedy or ServiceNow
• Ability to work independently and manage projects

Preferred Skills:

• Experience with data manipulation tools like SQL and Excel
• Project management experience