Should have experience in supporting the application and infrastructure 24x7.
Should have good working knowledge on troubleshooting skills of Operating Systems (Linux/Windows)
Good experience on Java/j2EE application supporting and AWS infra supporting.
Ability to work with 3rd parties/FOPS and provide required instruction to troubleshoot and restore faults.
Respond quickly and effectively to production issues, troubleshooting solutions, and taking responsibility for seeing those solutions through resolution.
Identify root cause and corrective actions for highly complex availability, capacity, security, performance, and quality issues affecting the database.
Strong knowledge of Linux/Unix operating system.
Good knowledge in scripting languages like Shell, Python.
Good Knowledge on Databases like Mongo, Mysql, SQL Server.
Respond to alerts and take corrective action to ensure the high-availability of our production environments and participate in an after-hours on-call rotation.
Experience/Knowledge of other cloud platforms (Azure, Google Cloud) is a plus
Strong verbal and written communications skills are a must
Must have production support experience as the requirement is 24X7X365 production support. Skills:- Java, Customer Support, SQL, Amazon Web Services (AWS) and Python
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