The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives frequently in order to understand required content.

Responsibilities

• Develop and maintain technical documentation, including user guides, API documentation, and FAQs
• Meet with client representatives to establish technical specifications
• Collaborate with developers and product teams to understand software features and functionalities
• Write and edit technical content for both internal and external audiences
• Ensure consistency, clarity, and accessibility in documentation
• Manage version control and documentation updates in alignment with product releases
• Use tools like Markdown, Confluence, and Git to streamline documentation processes
• Explain technical ideas in simple language

Qualifications

• Bachelor's degree in Computering Engineering or Information Technology with GPA minimum 3.00
• 2+ years of experience in technical writing for software, IT, or SaaS products
• Strong understanding of API documentation and developer guides
• Proficient in using Confluence, Notion, Swagger, or Postman
• Able to create diagrams with Visio, Lucidchart, Draw.io, or Miro
• Ability to simplify complex concepts for different audiences
• Familiarity with Agile methodologies is a plus
• Strong written and verbal communication skills
• Ability to understand highly technical information