Grid Dynamics is looking for a motivated Customer Support Analyst to join our team in Serbia. This is an exciting time to join our company as we continue our significant growth trend.

Essential functions

• Process user requests related to IntelliJ-based IDE functionality—primarily focused on User Interface issues, but not limited to them
• Triage and manage issues in YouTrack, assisting developers and QA engineers in identifying and isolating problems across diverse technical environments
• Act as a bridge between users and product teams (including Developers, Product Managers, and QA), relaying user feedback and insights
• Continuously learn and deepen your understanding of all aspects of the product

Qualifications

• Solid technical background, with knowledge in one or more of the following areas:
• OS administration (Linux, Windows, macOS): understanding of startup scripts, performance monitoring, networking (TCP/IP, DNS, OSI model)
• Software development in JVM languages (Java, Kotlin, Scala preferred)
• Technical troubleshooting in complex environments
• Minimum 1 year of experience in a support or QA role
• Understanding of Integrated Development Environments (IDEs) and a strong interest in this field
• A genuine interest in helping users, even in challenging situations
• Excellent written English

Would be a plus

• Familiarity with IntelliJ IDEA, PyCharm, WebStorm, or similar IDEs
• Experience using version control systems (Git, Mercurial, Subversion)
• Understanding of virtualization technologies (e.g., Docker, WSL)

We offer

• Opportunity to work on bleeding-edge projects
• Work with a highly motivated and dedicated team
• Competitive salary
• Flexible schedule
• Benefits package - medical insurance, sports
• Corporate social events
• Professional development opportunities
• Well-equipped office

About us

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.