Do you have a passion for databases and a knack for solving problems? Do you get energized by helping others unlock the power of their databases?

At DBeaver, our vision is to seamlessly integrate data into the routines and decision-making processes of every professional. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels our innovation. Our passion for databases and dedication to crafting exceptional management tools has driven us to become the leading provider of cross-platform enterprise data and database software.

We're seeking Technical Support Engineers to join our Technical Support team. You will support customers and provide them with the guidance and knowledge that they need to troubleshoot their issues and achieve their strategic goals using our product.

Location: This role can be based remotely in the United States or Europe, or in our office in Belgrade, Serbia.

What You'll Do:

• Troubleshoot and solve a variety of technical issues related to our DBeaver enterprise products
• Diagnose incidents that occur during software operation
• Coordinate with other support engineers and our engineering teams to resolve customer issues and requests
• Reproduce customer issues and bugs to improve our product internally
• Participate in the creation and maintenance of company documentation and knowledge articles
  
  

What You Bring:

• Solid experience with Postgres, MySQL, and/or a SQL-based database
• Additional experience with at least one other SQL-based or NoSQL-based database
• Recent or past experience programming in or debugging issues with Java
• Exposure to either software networking and/or containerization
• Some experience troubleshooting issues or working in cloud-based environments like AWS, GCP, Azure, etc.
• Ability to work independently in a remote environment
• Attention to detail and problem-solving skills
• Excellent written communication skills
  
  

Bonus Skills:

• Experience in software development or testing
• Broad knowledge of IT technologies in the database ecosystem
  
  

We use the following tools:

• Relational/Non-relational databases
• DBeaver
• GitHub
• Jenkins
• Scrum
• Jira
• Skills Can Be Learned, But Passion Can't: Don't worry if your resume doesn't tick every box. In this role, we value experience with databases and/or database tools, some knowledge of Java, and stellar communication skills. If you're a quick learner with the drive to succeed, we encourage you to apply!
  
  

About DBeaver:

DBeaver Corporation provides a full-featured data solution that easily adapts to users' needs, from open-source tools, to all-in-one enterprise software. Our mission is to make it possible for all kinds of people and organizations to leverage all kinds of data.

We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. Learn more about our company mission, values, and history here. If you are looking for an opportunity to join a collaborative and supportive team, we invite you to apply today.