Technical Author. - Midlands - £45,000-£50,000 hybrid Midlands or Hereford

My client is looking for a Technical Author with the following skills;

To Ensure customers have ‘best in class’ technical documentation in support of using our products / solutions.

To provide multi-media solutions to allow customer multiple means of accessing our support information.

To manage the release of engineering documentation

Responsible for:

Decomposing product and software functions and features into user centric manuals and user guides.

Liaising with R&D, Technical support, and the wider business to clarify technical issues.

Liaising with our Services Engineers and customers to understand the standard working practices and ensure

technical documentation is written in line with them.

Commissioning, coordinating, and preparing illustrations and photographs to support technical

documentation.

Generating and maintaining the user Manuals and user guides for products and software.

Defining and implementing the content required to ensure compliance with regulatory standards. Generating and maintaining articles and associated materials for the Customer Support Portal.

Customers.

Generating and maintaining product datasheets, including the content and layout.

Generating and maintaining product labelling and marking, including the content and layout.

Liaising with our marketing teams and external consultants in the generation of artwork and print ready files.

Managing and maintaining the Product Document register, generating, and distributing part numbers.

Generating BoMs and liaising with supply chain and production of the dissemination of BoM data.

Essential Qualifications, Key Skills and Experience:

1. HND in a relevant engineering discipline or equivalent industrial experience.
2. At least 5 years’ demonstrable experience of the creation of technical documentation.
3. Confident communicator with excellent verbal and written communication skills
4. Experience of working on B2B products requiring in-field installation.
5. Experience of working on products with user interfaces
6. Experience of creating technical documentation for software programs.
7. Good working experience of Word, PowerPoint, Excel and Acrobat
8. Experience of laying-out manuals in InDesign or similar

Desirable Qualifications, Key Skills and Experience:

1. Experience of Managing BoM data
2. Experience of creating or editing videos or similar multimedia source files
3. Experience of using Adobe Creative Suite