About the job

In the role of Technical Author, you will be responsible for creating, maintaining, and improving high-quality technical documentation for our digital products, including software applications like GeoLocs, APIs, and middleware solutions. You will work closely with product managers, developers, QA and UX teams to ensure our documentation is clear, concise, and user-friendly for both internal and external stakeholders.

What it's like working at mkodo ✨

📝 What You'll Be Doing…

• Develop and maintain comprehensive technical documentation, including user guides, user facing help libraries, SDK documentation, release notes, and product specifications.
• Collaborate with product teams to understand complex technical concepts and translate them into clear, accessible content.
• Ensure consistency in terminology, style, and structure across all documentation.
• Update documentation in line with new product releases and enhancements.
• Work closely with UX designers to ensure documentation aligns with product interfaces and workflows.
• Conduct content reviews with Software & QA engineers and other stakeholders such as Product Manager, to ensure accuracy.
• Manage document repositories and version control systems for documentation.

Check out the full details, including day-to-day duties and responsibilities on our website: mkodo careers

🤩We’d love to hear from you if…

• You have proven experience as a Technical Author, Technical Writer, or similar role.
• You have strong understanding of digital products, APIs, SDKs, and software development processes.
• You have excellent written and verbal communication skills. Proficiency in English language is a critical skill, due to the content of documentation.
• You are able to break down complex technical concepts into clear and concise documentation.
• You have experience using documentation tools such as Confluence, Markdown, Docusaurus or similar.
• You are familiar with version control systems like Git.
• You have the ability to work independently and collaborate effectively with technical teams.
• You have strong attention to detail and a commitment to accuracy.

💪Desirable Experience:

• Experience with API documentation tools such as Swagger or Postman.
• Understanding of Agile development methodologies.
• Authoring knowledge of programming languages such as JavaScript or C#.
• Experience with multimedia content creation (diagrams, videos, etc.)

🤩Nice to have:

• Previous experience in the iGaming, lottery, or betting industry.
• Knowledge of ISO27001 standards and compliance requirements.

🙌What’s in it for you?

🌴Annual Leave – 23 days holiday, plus all bank holidays, increasing by 1 day per year of service, after 3 years (up to 29 days), Birthday Day-Off, Extra day-off over Christmas, Annual volunteer day.

💰Recognition & Rewards - Annual Performance Bonus and Profit Share Scheme, Tech Loan, Length of Service rewards – 5 & 10 year clubs!

📍Hybrid Working (2-4 days per month office-based minimum) either in our London or Newcastle office;

💸Group Income Protection

❤️Life Insurance

💰Salary Sacrifice Pension, with 5% employer contribution match

🏃🏽Health & Wellbeing - Employee Assistance Programme, 24/7 Smart Health GP Access, Cycle to Work scheme, Bi-Annual Health Check, Digital Nomad policy – allowing you to work from anywhere for 4 weeks per year.

📚 Growth and Development – Relevant individual training budget and the opportunity to grow within a dynamic and supportive team.

👌Generous refer a friend scheme.

➕ Plus lots more! Read our full list of benefits.

About us

We have an open, supportive, dynamic culture where talented people are trusted to contribute to the team and company by carrying out their roles in a professional, collaborative, and skilled manner. We value the expertise of our team members and offer opportunities for personal development and career progression within the company.

👉If this is the opportunity you have been waiting for, to work in a fast-paced company with innovative products and cutting-edge technology, please apply by 16th of May.

📢The candidates must be eligible to work in the UK as no visa sponsorship can be provided.