At Intugo, we help mainly foreign companies to operate easily in Mexico, building the bridge between Mexican professionals and competitive job opportunities. We are seeking a talented Systems Support Engineer to join our team!
About our client:
Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition.
TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers facilities, TSS employees are key enablers – helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States.
About the role:
The Systems Support Engineer will assist the Systems Administrator in maintaining the IT infrastructure of TSS as well as provide support to internal customers such as TSS employees. The key function of this position is to handle all IT tasks and provide support for all regional operations teams, departments, and divisions. Some of the responsibilities include:
• Offer and implement IT solutions for the company’s current and future needs.
• Maintain current server hardware and software.
• Assist the IT Team with the IT Ticketing system.
• Provide support for IT services to internal customers.
• As new employees come on board, set up the laptop or computer with the appropriate software/hardware.
• Other duties as assigned.
This is an on-site position in the Zapopan, Jalisco area.
Requirements:
• A 4-year IT degree is preferred.
• Experience in helpdesk activities (ticket systems, on-site and phone support, desktop/laptop support, software deployment, maintenance, fixes, password resets, email administration, license maintenance).
• Experience in Microsoft environments (Azure and on-prem Active Directory, Intune, M365) support.
• Minimum of 2-3 years of Systems Administrator experience.
• Excellent communication skills in the English language (verbal and written).
• Excellent customer service and relationship-building skills.
• Ability to work effectively with minimal supervision by employing effective time management and prioritization skills.
• Competency in hardware and software implementation and maintenance.
• Understanding of current, trending, and upcoming technologies.
• Ability to remain focused under pressure from customers or due to difficult or urgent situations.
• Ability to provide IT support to customers with varying IT knowledge and experience.
• Ability to coordinate with service providers to resolve complex IT issues.
Benefits:
Up for the challenge? Show us what you got!