Job title: Lead Application Support Engineer

Locations – New Jersey, NJ (hybrid mandatory)

Job Schedule -Full time

This role is open at Dallas, TX with hybrid model 3 days Onsite.

Experience required:

• Minimum 8+ years of experience in Distributed Application Support.
• Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments.
• Operating Systems: Unix, Linux, Windows.
• Databases: SQL/PLSQL, DB2, Oracle, Snowflake.
• Cloud Technologies: AWS (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgres.
• Containers & Orchestration: Docker, Kubernetes, OpenShift.
• Monitoring & Data Tools: Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda.
• Scheduling Tools: CA AutoSys, Control-M.
• Middleware & Messaging Queues: Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss, IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka.
• Scripting & Automation: Bash, Python, Ruby, Shell, Perl, JavaScript.
• ETL Tools: Informatica Datahub/IDQ, Talend.
• Experience with ITIL Change, Incident, and Problem Management.
• Ability to lead major incident calls, engage proper teams, and drive root cause analysis.
• Debug system components in cloud and distributed environments.
• Provide technical recommendations on application design and optimization.
• Participate in monthly service reviews (MSR), disaster recovery events, and audit requests.
• Implement certificate creation/renewals and update knowledge articles.
• Analyze and implement automation opportunities to reduce manual monitoring efforts.
• Strong problem-solving skills and ability to handle critical production issues.
• Effective communication and teamwork skills across multiple teams.

Technical Qualifications (Mainframe): (Must have)

• Mainframe solve and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
• Mainframe scheduling (Job abends, Predecessor/Successor)

Technical Qualifications (Distributed/Cloud): (Must have)

• Hands on experience in Unix, Linux, Windows, SQL/PLSQL
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium,HiPam IBM Zolda)
• Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
• Scheduling Tool experience (CA AutoSys, Control-M)