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Position: FX Trading Support Application Analyst

Location: Midtown, NY & NY & NJ & PA & CT (On-Site)

Job Type: 12+ Months Contract

Interview Type: Video + F2F for locals, Video if for non-locals

Job Description:

• Must have investment banking experience.
• We are looking for a self-motivated individual to work in our FX trading support team. The candidate should have experience in supporting electronic execution and/or algorithmic trading systems and users of those systems.
  
  

Special Role Requirements:

• Essential Skills for the Application Support Specialist
• Front Office, Fixed Income/FX
• Production Support Analyst
• Front Office support experience
• Experienced Across L2 Application Support
• Strong eFax.
• Core FX knowledge
• Unix/Linux
• SQL
• Windows
  
  

Key Responsibilities:

• Providing functional and technical support around the relevant systems to users worldwide (not exhaustive).
• Static data management (Counterparties, Currencies, etc.)
• Ensure platform admin in relation to system providers, both internal and external.
• Dealing with STP (straight-through processing) issues.
• Incident Management.
• Manage customer relations when dealing directly with both internal and external users of the systems.
• Develop good relations with the business (FO, MO/Risk, BO), follow relationship with third parties, manage/assist members of the team (business or technical analysts).
• Liaise with users and developers.
• Capable of handling releases autonomously.
• Release Management experience.
• Working both within the team, responsible, or alone when requested, to act as, or in conjunction with a specific project manager: - (non-exhaustive).
• Building of project plans.
• Assisting in the completion and timely delivery of projects.
• Testing, including writing test scripts, for new releases.
• Assist in the tracking of both time and resources on the projects.
  
  

Overall Department Objectives including: -

• Assisting in the meeting of agreed budget goals.
• Maintain and improve service quality.
• Maintain and improve customer satisfaction (internal and external).
• Perform assigned responsibilities in a professional manner and in accordance with company policy.
• Timely reporting within the IT department's time tracking system.
• Timely reporting of incidents, outages, system errors, and possible enhancements within the appointed system.
• Maintain awareness of the regulatory markets and competitive environment.
• Procedure writing and maintenance.
• BCP / DR.
  
  

Management and Reporting:

• Timely reporting within the IT department's time tracking system.
• Timely reporting of incidents, outages, system errors, and possible enhancements within the appointed system
• Maintain awareness of the regulatory markets and competitive environment.
• Maintain awareness of current technological developments, both internally and externally to the firm
  
  

Key Internal Contacts:

• Senior IT Management
• Trading Desk Heads
• Infrastructure Team Heads
  
  

Key External Contacts:

• TBD