Job Description:

• Pay: $68.00/ HR to start! W2
• 5-month contract with possibility for extension/conversion based on performance and budget. (Hybrid position- 3 days onsite, 2 days remote)

Responsible for:

• Aid in brand awareness and foster brand love through management of our community communications
• Manage and monitor community inbounds across all social platforms
• Conduct positive, proactive and consistent engagement with fan queries, consumer/creator content and industry trends
• Help refine and articulate Urban Decay’s authentic voice on social media through engaging copy/captions
• Communicate with the customer service team on product orders and promotions
• Demonstrate ability to spot potential crisis and escalate consumer inbounds that need attention
• Support proactive and reactive organic relationship building with influencers and community
• Foster development of new relationships on behalf of company
• Support ordering of product for send outs to seed and support growing community of fans!
• Provide support to social media lead on additional related requests, including but not limited to:
• Engage in social listening to identify and act on trends with agile content creation
• Bring product education to life via engaging social content
• Support content capture at events and on set where applicable
• Identify, source and secure organic UGC opportunities to insert in to owned brand social content
• Collaborate and align with key partners to ensure marketing campaigns, new product launches, events and partnerships are supported on social
• Support analytics and reporting via daily, weekly, monthly and quarterly reporting
• Utilize data-driven insights to refine community management strategies, ensuring content effectiveness and continuous improvement
• Share back weekly and monthly community insights and metrics for cross-functional tracking and reporting
• Generate competitive reports and engage in competitive outreach

Qualifications:

• 2+ years in social media management and community management within the beauty/cosmetic/makeup industry.
• Excellent verbal communication and writing skills
• Passion for storytelling
• A creative eye to curate cohesive tone of voice in community management
• Ability to work in a fast-paced environment
• Self-starter with an entrepreneurial spirit
• Enthusiastic attitude and flexibility to adapt to a rapidly changing marketplace
• Passionate about social and digital media with an eye for trends
• Strong collaborator
• Passionate about makeup and pop culture, beauty enthusiast is a plus!
• Willing to work some nights and weekends as needed
• Experience with content creation is a plus but not mandatory
• Ability to commute to our Los Angeles office 3 days a week