Service Desk Analyst - Only 2 days in a week - Shanghai Based - 3 Days a week only (2 Days onsite, 1 day remote)

It’s a fantastic opportunity to work with a Global Management Consultancy.

Skills and Qualifications:

• Experience: At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms.
• Office 365 Expertise: In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook.
• Technical Skills: Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments.
• Troubleshooting: Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365.
• Communication: Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner.
• Customer Service: A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively.

Must Have Skills -

• Office 365, support,

• Azure

• Intune

• Topdesk or equivalent ( service now)

• Interpersonal skills

• Networking: troubleshooting( Meraki: reasonable understanding

• Hardware( Lenovo, HP

• Mobile devices

• Mac os

• Jamf

• Teamviewer

• Rebuilding devices

• Presentation skills

• Teams troubleshooting

• Knowledge management( recording their steps)