Jobs 1 - 20 out of 252 for Service Desk Analyst

Provide first-level technical support for hardware, software, and system-related issues. Respond to and resolve service requests and incidents in a timely and professional manner. Troubleshoot and support Microsoft Office applications, including Outlook, Excel, Word, and Teams. Document issues, reso...

Support end users during weekend service desk operations, troubleshoot technical issues, resolve user incidents, document tickets, and ensure a positive support experience. Serve as the first point of contact for IT support requests, respond to and resolve service desk tickets related to hardware, s...

Responsible for providing Tier 1 technical and deskside support to end users across the organization. Assists with routine hardware, software, access, connectivity, and workstation-related issues. Documents support activity and escalates issues that require additional technical expertise.

Provide Level 1 Technical Service Desk support for Retail customers, handling back-to-back calls for approximately 8 hours a day. Work in a rotational shift with rotational week offs.

Provide first-level technical support for hardware, software, printers, and business applications. Respond to and resolve incidents and service requests received through phone, chat, and walk-up support. Create, update, and manage support tickets while maintaining accurate documentation. Escalate co...

Provide first point of contact technical support for all IT related service requests and incidents via telephone, email and in person. Work collectively with team members globally to resolve issues, maintain user hardware, administer user account creation, and create procedural documentation. Utiliz...

Provide Level 1 Technical Service Desk support for Retail customers, handling back-to-back calls for approximately 8 hours a day, and working in rotational shifts with rotational week offs.

Troubleshoot and resolve Tier 3-level technical issues across operating systems, applications, and mobile devices. Handle escalated tickets involving system integrations and advanced OS troubleshooting. Support end users across multiple locations, mentor Tier 1 and Tier 2 technicians, document troub...

Responsible for providing Tier 1 technical and deskside support to end users across the organization. Assists with routine hardware, software, access, connectivity, and workstation-related issues. Documents support activity and escalates issues that require additional technical expertise.

Provide 1st line technical support and effectively resolve or escalate service desk calls. Answer and manage service desk calls within agreed Service Level Agreements (SLAs). Assign calls and requests to the appropriate support teams and monitor their progress. Action back-office requests, web-logge...

Provide responsive technical support to end users by phone and other support channels. Troubleshoot password resets, login problems, and account-access issues. Diagnose and resolve basic hardware and peripheral problems involving keyboards, mice, monitors, printers, and related equipment. Assist use...

Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. Responsibilities include Level 1 support for all client tickets, Level 2 support when possible, onsite support of hardware and software, vendor contact as...

Support a growing enterprise environment by troubleshooting and resolving Tier 3-level technical issues across operating systems, applications, and mobile devices. Handle escalated tickets, mentor Tier 1 and Tier 2 technicians, document troubleshooting steps, and participate in on-call rotation for ...

The Service Desk Analyst provides first- and second-level technical support to end users across PC, server, network, voice, software, and hardware environments. This role is responsible for troubleshooting and resolving a wide range of technical issues while meeting or exceeding established Service ...

Provide day-to-day technical support to end users, serve as the first point of contact for technical issues, respond to Level 1 support requests, troubleshoot common issues, document and manage tickets, escalate complex issues, and deliver professional customer service.

The Service Desk Analyst I will provide World Class support to Bobcat Dealers and Customers in a fast-paced team environment. Responsibilities include supporting dealers and customers via various communication channels, documenting interactions, utilizing knowledge articles to resolve issues, creati...

Responsible for technical troubleshooting and communicating with internal associates to support the internal stores during the Holiday season.

The Service Desk Analyst is the main point of contact for Central Advancement COE teams, providing prompt and professional support for inquiries, technical issues, and assistance requests. They handle and resolve Tier 0 and Tier 1 support issues while maintaining accurate documentation. The role inv...

Provide World Class support to Bobcat Dealers and Customers via social media, Phone, Chat, Email, and Electronic form submission. Document interactions within case management solution, utilize context clues and established Knowledge Center Support articles to resolve customer issues, create and main...

The IT Service Desk Analyst is accountable for providing positive experiences through reliable technical assistance and proactive problem solving. Responsibilities include responding to service desk inquiries, managing incidents, troubleshooting hardware, software, and network issues, escalating com...