Greetings from TCS!!

Job Title: Service Desk

Job Location: Noida (Face to Face Interview)

Experience: 4 to 9 yrs

Walk In Drive Date : 3rd May 25 (Saturday)

Walk In Drive Time : 09:30 AM – 2:00 PM

Venue: TCS - Plot No 1, Gate No. 1, Sector 157, Noida, Uttar Pradesh 201310

Things to carry for interview:

1 copy of an updated resume, Government ID proof with a xerox copy (Mandatory) , 1 passport size photo, TCS Application form.

Eligibility Criteria:

• Minimum 15 years of regular education (10th + 12th + 3 years graduation)

• Minimum 2 years of relevant experience in IT with post-qualification.

• Only Full Time courses would be considered.

Job Description:

Respond to L1 / L2 Troubleshooting issues over phone, with a drive to achieve First Call Resolution.

• Excellent spoken English and written communication skills.
• Excellent Customer interaction skills
• Focus and commitment to resolve end user issues.
• Windows 10 knowledge and typical End User configuration tools, such as AD, MIM
• Experience in network and systems monitoring.
• ServiceNow or other ITIL call management system experience
• Good working knowledge of ITIL