Job Title: Technical Support Associate (1st Line)

Job Overview: We are looking for dynamic and motivated individuals to join our team as a Technical Support Associate. This position requires excellent communication skills in English and a basic understanding of networking concepts. You will be providing 1st line technical support to our customers, resolving hardware and software issues, and ensuring customer satisfaction.

Key Responsibilities

• Provide 1st line technical support to customers, addressing inquiries and issues promptly.
• Diagnose and resolve technical problems related to hardware (computers, printers) and software applications.
• Troubleshoot common technical issues, such as resetting passwords, resolving connectivity problems, and system errors.
• Provide solutions to basic technical issues in a timely manner using available resources.
• Assist in the installation, configuration, maintenance, and troubleshooting of hardware and software systems.
• Support network devices, including Cisco routers, switches, LAN, WAN, and MAN connections.
• Manage client servers and systems such as Windows Server, UNIX, and Mainframe environments.
• Provide support for platforms like SharePoint and Active Directory.
• Perform troubleshooting tasks for both Windows and Linux-based client systems.
• Ensure proper resolution of issues and maintain high levels of customer satisfaction.
  
  

Technical Skills Required

• Strong knowledge of troubleshooting and resolving hardware and software issues.
• Experience with server administration, backup, configuration, and maintenance.
• Basic understanding of networking, including routers, switches, and LAN/WAN technologies.
• Familiarity with various operating systems (Windows, Linux, UNIX) and server environments.
• Basic knowledge of client-server architecture and related software applications.
• Ability to work under pressure and resolve technical issues efficiently.
  
  

Work Details

• Position: Technical Support Associate (1st Line)
• Total Positions: 40
• Work Mode: Work from Office
• Shift Timing: 24x7 Support (Night Shifts included)
• Transport Facility: Cab facility provided within a 20 km radius from the job location.
• Immediate Joiner: Only candidates who are immediately available for joining will be considered (Fresher or not currently employed).
  
  

Interview Process

• First Communication Screening: Assessment of communication skills.
• Training & Interview: Upon successful screening, candidates will undergo a training process, followed by further evaluation based on performance.
  
  

Required Qualifications

• Basic knowledge of networking concepts.
• Excellent written and verbal communication skills in English.
• A proactive approach to problem-solving and troubleshooting.
• Willingness to work in rotational night shifts and adapt to flexible working hours.
  
  

Skills: mainframe,cisco,software troubleshooting,networking concepts,unix,configuration management,problem solving,route analysis,active directory,technical support associate,windows os,lan/wan technologies,sharepoint,lan-wan,linux os,server administration,backup management,hardware troubleshooting