At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

The role

The UX Research team is looking for a highly motivated and talented Senior UX Researcher who will be supporting the global product teams from FDJ United's technology hub in London, UK.

The UX Research team at FDJ United collaborates closely with Analytics, CX and Service Design. Together we deliver insight driven solutions to business and customer challenges. We collaborate with Product and Design teams to create a user-centred approach for our brands.

If you love blending qualitative and quantitative data to tell meaningful stories about our customers and have a passion for uncovering and exposing the truth about customer/product interactions, then this role is perfect for you.

What you will be doing:

• Joining our global UX Research team, you'll be part of an expanding and influential group of user researchers dedicated to spearheading user-focused research efforts.
• You will define, prioritise, and execute a program of research using a range of qualitative and quantitative methodologies, and communicate actionable insights to stakeholders.
• You will work closely with colleagues within design, engineering, research, analytics, customer experience and product teams across various business areas.
• Your role will involve finding and engaging with our target audience, acting as their champion by conducting research and guiding our product design to deliver pioneering solutions that effectively address their needs.
• You will synthesise data from sources around FDJ United and work closely with other insights teams to help teams develop insights.
• Your analysis will shape products used by a global customer base.
• You will advocate inclusive approaches within user research.
• As a Senior Researcher you will demonstrate the ability to mentor and train other researchers or designers in the practice of user research.
• Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
• Identify and raise any non-compliance incidents promptly to your line manager.
• Challenge processes, policies and projects that will negatively impact compliance within the Group.
• Complete all mandatory compliance training assigned to you.
• Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.

Your experience:

• Proven extensive experience conducting user research throughout the entire product development lifecycle.
• Strong expertise in both qualitative and quantitative research methods.
• Solid interviewing skills to uncover insights on user behaviours, needs, and experiences.
• Considerable experience in creating, distributing and analysing multi-market online surveys to gather user feedback efficiently.
• Proficiency in data collection and analysis, and the ability to triangulate customer insights from a combination of data sources to derive meaningful insights.
• Solid understanding of UX principles, design thinking, and human-centred design processes.
• Excellent communication and presentation skills, with the ability to use storytelling to effectively convey complex research findings and recommendations to diverse stakeholders.
• Demonstrated experience in collaborating with cross-functional teams.
• Familiarity with driving UX research initiatives within an agile product development environment.
• Passion for user-centred design, empathy for users, and a commitment to delivering exceptional user experiences.
• Bachelor's or Master's degree or similar, in Human-Computer Interaction, Psychology, or User Experience Research preferred.

If you are curious, empathetic, and eager to make a difference, we want to hear from you!

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.