GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns.

Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. We are focused on empowering families with engaging money management tools, educational content, and a seamless product experience that creates financial well-being from birth to adulthood. This is all designed to help kids and teens build good money habits that will last a lifetime.

The role

GoHenry is seeking an Associate UX Researcher to support our Research & Insights team within our growing fintech environment. This person should have a solid foundation in UX research and a willingness to learn and adapt in a dynamic setting.

In this position, you will support user research projects that inform our product development and improve customer experience. This role will involve assisting in research activities under the guidance of the UX Research team.

The position will report into Acorns UX Research Manager and sits within the Global Research and Insights team, dedicated to bringing the customer voice into everything we do.

This role will work closely with the US Acorns team. You will be expected to have four (4) or more hours of overlap with Acorns' standard business hours (8:00 a.m. – 5:00 p.m. Monday–Friday, Eastern Standard time).

Your key responsibilities will include, but will not be limited to:

• Build relationships with the Research and Insights team and key stakeholders.
• Familiarise yourself with insights from existing user research programmes.
• Assist in preparing and conducting user research studies, conducting interviews, usability testing, and surveys.
• Support user research projects, including participant recruitment, scheduling, and logistics.
• Help synthesise research findings and contribute to reports and presentations.
• Conduct moderated and unmoderated usability tests with guidance.
• Take on increasing responsibilities in research synthesis and reporting.
• Collaborate with cross-functional teams, including Product and Design, to share research insights
• Independently run smaller-scale research studies from planning to reporting.
• Proactively identify areas where user research can add value.
• Develop deeper expertise in research methodologies and best practices.
• Contribute to the continuous improvement of research processes and team efficiencies.

What we're looking for:

• 1-2 years of experience in user research, market research, or a related field.
• BS or BA in Psychology with HCI Focus is an added bonus
• Understanding of qualitative and quantitative research methods.
• Interest or experience in research with parents and children is a plus.
• Strong organisational skills and attention to detail.
• Comfort with research tools and willingness to learn new ones.
• Excellent communication skills and ability to work in a fast-paced environment.
• Passion for our customers and the GoHenry UK mission.

What’s in it for you?

All the essentials you would expect including a workplace pension plan, 33 days of holiday (including public holidays), & great company events local & abroad!

We also provide:

• GoFlex - Work from Home, Office, or a mix of both
• Your Birthday Day off
• 25 days annual leave, in addition to 8 UK bank holidays
• An excellent Induction & onboarding program with ongoing learning & development throughout your career
• A choice between Bupa Health Cash Plan or Bupa Private Medical
• Death in service – 4x your annual salary from month 1
• Physical and Mental Wellbeing support and platforms for you and your family
• Family-friendly leave policies
• Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
• Paternity leave – 4 weeks full pay after probation
• Salary Sacrifice options

About GoHenry

We’re on a mission to help every kid be smart with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life.

How we do it:

We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn, and give with GoHenry’s prepaid debit card and app – because learning through doing really works (and it’s more fun!). All while our unique built-in controls give parents total peace of mind.

We’re proud to say...

• We ranked #38 in Newsweek's Top 100 Most Loved Workplaces in the UK in 2023
• We’re one of Tech Track’s top 50 fastest-growing UK companies.
• We won Finders Kid’s Cards Customer Satisfaction Awards in 2022 and 2023.
• We won the Tech for Good award at the Better Society Awards 2023
• Our kids and parents have donated over £500,000 of their own money to NSPCC via their GoHenry accounts

But we’re still growing, and that’s why we need you.

GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.