The Department

The IT Operations and Systems Department provides the Club’s internal and external customers with expected IT System and Services that enable business operations. The Department’s goal is to provide the Club’s IT customers with best in class IT service offerings and experience.

IT Operations and Systems serves as the primary user engagement channel for IT for help and service offerings fulfillment. Engagement is offered 24x7 via phone, email and direct on-site support.

IT Operations and Systems is the Service owner responsible for; IT Data Computing facilities; production Infrastructure platforms; Incident, Change, Problem, Resilience, Capacity, Configuration, Procurement functions; Service Assurance and Quality management; and Level 1 /2 system support functions.

The Job

You will:

• Design, develop, review and maintain a comprehensive patch management strategy and practice for the overall IT operations environment
• Collaborate closely with colleagues in the Cybersecurity team to review guidelines, policies, and procedures for patch management activities and ensure adherence across the organisation
• Review and coordinate the deployment of patches, updates, and security fixes across all systems and infrastructure
• Establish and/or enhance a standardised thorough testing process to verify the compatibility and stability of patches before deployment to production environments
• Work closely with infrastructure, application, testing and operations teams to schedule and implement patching activities, and software deployment with minimal impact on business operations
• Prepare detailed reports, metrics, and insights on patch compliance, and analyse vulnerability remediation progress to management and stakeholders. Regularly communicate the progress of patch management initiatives to senior leadership
• Analyse patch management gaps and propose continuous improvement/remediation plans
• Demonstrating system health and patching/vulnerability remediation compliance status based on predefined standards and routine maintenance of patch management
• Provide support during incident response efforts related to vulnerabilities or issues arising from patching activities
• Investigate and troubleshoot patch-related problems, collaborating with relevant teams to identify root causes and implement corrective actions
• Work within the change management and service management processes within IT Change Management and Implementation teams for all patch management coordination and execution
• Support the production of change risk assessments planned by IT Change Management teams performing patch management and be able to present the changes to the Change Control Board (CCB)
• Provide subject matter expertise on all BigFix components and modules, design, deploy and configure BigFix Solutions to manage the software deployment to endpoint devices in racecourses, Telebet centres and retail offices
• Participate and contribute positively to create a diverse and inclusive culture with trust and respect. Play an active role to support cross-team/division/department efforts and model collaborative behaviours
  
  
  

About You

You should have:

• University degree in computer science, engineering or related subject
• At least 10 Years of experience in IT Operations and/or IT security function
• 8+ years of proven experience in IT patch management, patch deployment experience, or a similar role
• 5+ years of proven experience as a BigFix Administrator, Integrator, or in a similar role with expertise in BigFix deployment, management and integration
• Strong knowledge of software patching methodologies, endpoint management and deployment tools such as HCL BigFix, SCCM, SUSE Manager and Red Hat Satellite is preferred
• Experience with software discovery and reporting using BigFix Inventory
• Proficient in scripting languages for automation tasks
• Solid experience in managing patch management for enterprise-wide Operating Systems such as Microsoft, Linux and Microsoft SQL Server
• Must understand cloud computing and IaaS services from the patch management aspect
• Sound knowledge of ITIL, IT operations, project methodology and tools
• Self-driven & motivated, tenacious problem solver will own issues until full resolution
• Demonstrate strong analytical and problem-solving skills, excellent judgement, and possess a passion for continuous learning
• Excellent communication skills and ability to collaborate with cross-functional teams
• Experience with JIRA
• Strong verbal & written communication skills
• Excellent knowledge of creating scripting or software languages, such as YAML, PowerShell
• Strong knowledge of deployment tools, such as HCL BigFix
  
  
  

Terms of Employment

The level of appointment will be commensurate with qualification and experience.