Provide customer orientated service at all times relating to sales and operation issues.
Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue
Drive/support development of new/innovation service or value creation as part of continuous development to meet customers' needs
To drive and manage profitable growth with the assigned customer
Stakeholder
Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers
Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects
Work with other DHL divisions for end-end supply chain solutions and collaborations
Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity
Coach and work closely with virtual team - District/Branch/Sales and Business Support Managers
Regular Performance Dialogue with Regional RAD/Sector Heads and BSMs
Requirements for the Job :
Skills
Management and Decision Making
Planning and Organization
Industry/Sector Knowledge and Expertise
Customer Relationship Management
Cross Cultural management experience
Excellent Communication skills
Commercial/Sales knowledge and experience
Interpersonal skills
Influencing skills
Negotiation skills
Solution design and process mapping skills
Experience
More than 7 years in the logistics or forwarding Industry
Sales and KPI focussed
Relevant experience in International supply chain
Educational Qualifications
Degree Holder, relevant post graduate qualification will be an advantage
Fluent use of English (both written and spoken)
Competent Computer skills required.
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