Experience: 8+ years in Salesforce

4+ years in CPQ as a BA

Shift timings: 3 PM to 12 AM IST

Key Responsibilities

• Collaborate with stakeholders to gather and document business requirements.
• Analyze current business processes and systems to identify areas for improvement.
• Configure Salesforce CPQ settings to meet the specific needs of the organization.
• Facilitate workshops and discussions to gather input and feedback from users.
• Develop use cases, user stories, and process flow diagrams for system enhancements.
• Conduct gap analyses to assess discrepancies between current state and desired outcomes.
• Create documentation for system configuration, processes, and user guides.
• Evaluate and recommend enhancements to CPQ processes for efficiency and effectiveness.
• Train end-users on the Salesforce CPQ system and best practices.
• Act as a liaison between technical teams and business stakeholders.
• Monitor CPQ system performance and troubleshoot issues as needed.
• Assist in user acceptance testing (UAT) to validate system changes.
• Stay updated on Salesforce CPQ features and industry trends for continuous improvement.
• Provide reports and dashboards to track metrics and performance related to CPQ.
• Collaborate with sales and finance teams to ensure alignment on pricing strategies.
  
  

Required Qualifications

• Bachelor's degree in Business Administration, Information Technology, or related field.
• 3+ years of experience as a Business Analyst, preferably in Salesforce CPQ.
• Proven experience with Salesforce CPQ configuration and administration.
• Strong understanding of business processes and sales operations.
• Ability to translate complex business needs into technical specifications.
• Excellent communication skills, both written and verbal, with the ability to engage stakeholders.
• Experience with requirements gathering and documentation techniques.
• Familiarity with Agile project management methodologies.
• Proficiency in CRM and CPQ applications, specifically Salesforce.
• Strong analytical skills with the ability to interpret data and metrics.
• Detail-oriented with excellent organizational skills.
• Problem-solving mindset with a focus on continuous improvement.
• Experience conducting user training and support.
• Certification in Salesforce CPQ or completion of relevant coursework is a plus.
• Ability to work collaboratively within a team environment, managing multiple tasks simultaneously.
  
  

Skills: analytical skills,user training,data analysis,business analysis,system configuration,requirements gathering,process improvement,problem solving,salesforce,documentation techniques,problem-solving,project management,communication skills,agile project management,cpq,crm applications,sales operations