Job Description 

As a Sales & Reservations Associate, you will be part of the first guest’s experience with F ZEEN RETREATS. The main goal is to ensure that the guests book the room that is most suitable to them following their requests and to reflect the F ZEEN philosophy well within this communication via email, telephone and other. 

About us  

F ZEEN RETREATS is a fast-growing group, active in the luxurious 5* hospitality and construction industry. Recently based in Athens, F ZEEN RETEATS owns projects in Kefalonia and is one of the largest hospitality groups on the island. Projects in development include an exclusive boutique hotel in Athens and 5* retreats in other Greek Islands. F ZEEN RETREATS started as a family business before evolving to its nowadays potential, and as such it honors the family values and principles.  

The driving force behind the success of F ZEEN RETREATS is our people who, with their collective expertise, push us forward. Our culture is built on the principles of autonomy and trust, fostering a supportive working environment. We believe in the importance of personal growth and we believe strongly that this can be achieved via teamwork within an environment where everyone is encouraged to strive for excellence. 

If you believe that a company should invest in your continued professional development as we do, and if you are looking for your next challenge, we would like to hear from you. 

What you’ll do 

• Follow up on e-mail and phone requests regarding accommodation 
• Process, confirm or modify room reservations and send relevant confirmation to guests 
• Assign rooms to each guest and update this in the system 
• Keep the front office department updated at all times for any changes in the systems during the operation of the hotels 
• Process payments, credits, and charges in a secure and efficient way and keep all records updated 
• Monitor price parity and availability across all channels 
• Monitor the direct pricing and rate plans and develop strategies aiming to maximize reservations performance 
• Keep the reservations reports up to date 
• Participate in the Set up of the monthly targets and in the monthly budget reconciliation 

What we are looking for 

• Proven work experience as a Reservations Agent, ideally in a 5* hotel environment 
• Excellent command of the English language 
• Knowledge of any additional language will be considered an asset 
• Experience in Hotel Program (PMS) 
• Computer literacy (Outlook, Excel, Word, etc) 
• Possess excellent interpersonal and communication skills 
• Solid written and verbal communication skills 
• Teamwork spirit and customer service attitude 

What we offer 

• Positive working environment 
• Competitive remuneration package 
• Be part of an ever-evolving organization focused on transformation and innovation 
• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self 
• Be part of a winning team who embrace diversity, inclusion, and our differences 
• Excellent opportunities for career progression 
• Health Insurance package 

Culture & values 

We believe that motivated, happy, and driven workplace employees, contribute to the maximum in the achievement of our common goal and our guest’s satisfaction. We consider our employees’ needs; we listen to their ideas and we encourage their development. The exceptional high-standard services we provide to our guests would not stand out without our people.   

Join Our Team 

• A team that is built on respect and excellent service over collaboration. 
• A team of like-minded individuals that are motivated to work as a unit to offer our guests unique vacations and unforgettable experiences. 
• A team of happy employees, that are driven within their working environment to contribute to a common goal 
• A team that celebrates achievements made individually and encourages a positive attitude and integrity 
• A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath 
• A mindful and considerate, people-oriented workplace 
• A family-run company with exceptionally high standards both for the guests and the employees alike 

You’re welcome here 

• Share in our philosophy. We are waiting for you to join the F ZEEN RETREATS team! 
• Send us your CV at [email protected]. 

Stay Connected 

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*F ZEEN RETREATS is an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. 

*Your privacy is important to us and we promise to process all personal data in accordance to the relevant laws and regulations.