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Expired

August 99

Digital Strategist | Remote

Pasig, National Capital Region, Philippines

Remote
about 1 year ago
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Summary

The Digital Strategist is primarily responsible for handling clients that purchase AgentPro, Semi-Custom, ImagineStudio, and True Custom website products.

Job Responsibilities

  • Assist our clients through the website production process until their website is launched.
  • Act as the bridge between our clients and the production team.
  • Ensure the project remains within scope.
  • Report the progress of projects to clients on a regular basis.
  • Keep the project timeline within the approved schedule.
  • Assist in tracking web project issues and drive their resolution.
  • Create project status reports and deliver status updates to clients and managers.
  • Proactively make suggestions to clients on how to improve their online presence through industry best practices.
  • Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
  • Keep up to date with current design trends – primarily in web design, but also in other fields as well
  • Must maintain excellent customer relationship.
  • Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
  • Coordinate with our Los Angeles office by phone & email.
  • Anticipate errors in the projects prior to clients calling customer support or sales.
  • Successful launch of projects with little to no tweaks from Quality Assurance.
  • Be Proactive in reviewing the websites for possible issues and revisions.
  • Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
  • Must undergo and pass Advanced IDX training.

Minimum Qualifications

Job Requirements:

  • Experience in project management
  • Background in art and design is a must
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
  • Background in handling internet-related products such as web hosting and web design.
  • Highly adaptable and willing to learn in a fast-paced work environment.
  • Goal-driven and detail-oriented.
  • Positive attitude and willing to work with a team.
  • Salesforce knowledge is a strong plus.
  • Wordpress knowledge is a strong plus.
  • Can work on a night shift schedule

Key Competencies

  • Great Communicator
  • Team Player
  • Eager to Learn and grow
  • Well Organized
  • Patient
  • Flexible and Resourceful
  • Tenacious and Assertive
  • Good Attitude
  • Coachable
  • Creative

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