Deal Desk Sales Operations Analyst ( Remote)

India ( Must be based in India) Remote

₹117,369 INR a month

6 month contract (Excellent potential for extension or permanent)

Full-time- M-F (Must work 1:30pm- 10:30pm India time zone)

Our client is a thriving educational tech company that envisions a world where anyone, anywhere can transform their life by accessing the world’s best learning experience. Their mission and vision unite their team; above all, they share a common passion for ambitious goals. They are also a strong, fun-loving community that shares meals, music, volunteering, sports, and more!

Job Overview: As a Revenue Operations Specialist, you will be joining the Enterprise Revenue Strategy & Operations team to be a strategic advisor to field teams, managing the Quote to Cash process, facilitating complex deal structures and requests that our customers demand. As strong advocates of efficient process & technology, our team works to align cross-functional teams and build scalable solutions to continuously improve the processes, tools and policies at the company. This person will drive scale within the Sales organization, allowing Sales to focus on selling, while we create efficiencies, increase profitability, and enforce stronger controls. The ideal candidate is a problem solver, detail oriented, self-starter and passionate about being part of a collaborative team. Having familiarity with the B2B Subscription SaaS model will be a great plus. This role represents a tremendous growth opportunity for individuals seeking to build a career in the SaaS space and have an interest in understanding the operations behind Sales, Customer Success, Sales Operations, Revenue Operations, Pricing Strategy, Financial reporting and Legal. If you thrive in and enjoy a fast-paced, innovative, cross-functional working environment, this will be a good opportunity for you.

Responsibilities:

• Coordinate with Revenue Operations leadership to enforce best practices around deal structure, order form guidelines, and all other presale processes for a smooth booking process
• Work cross-functionally with our Sales, Customer Success, Legal and Finance teams to drive alignment on internal close process and reduce inefficiencies during end of month/quarter
• Verify submitted Order Forms for completeness, accuracy, and conformance to Coursera's sales order acceptance policies
• Ensure the timely and accurate handoff of the Customer’s provisioning details to the Implementation Services team for delivery of product and services
• Be a strategic subject matter expert on optimizing deal structures to ensure the highest rates of success
• Support the Enterprise Business team with general Salesforce.com inquiries, data stewardship, and Quote-to-Cash process improvements

Basic Qualifications:

• 4-10 years of experience in a Sales Operations Analyst, Revenue Operations and/or Deal Desk for a SaaS B2B enterprise/global company
• Can work 1:30pm-10:30pm India time
• Must have experience working for a SaaS B2B company and know the business model
• 3+ yrs experience using Salesforce
• Experience creating reports in Salesforce
• Ability to create custom reports in Salesforce for End users and Management to analyze company business performance
• Excel Proficiency
• Experience performing data updates to key Sales information in Salesforce.com such as Leads, Accounts, and Opportunities
• Must have an analytical mind set and great reporting experience
• Knowledge of key SaaS metrics such as: ACV renewal(Annual Contract Value renewal), ARR (Annual recording revenue) and Renewal Rate ( what customer spend last year and this year)
• Bonus: Experience working with a quoting/ Salesforce CPQ solutions
• Must have excellent English speaking and writing skills; able to write professional emails.
• Must be curious; likes to ask questions, persistent, “ I can do” attitude, love to figure things out