Description

SUMMARY

The Property Claims Administrator’s primary function is to manage and process insurance claims related to property damage, liability, and other insured losses across the organization's affordable housing portfolio. This role ensures that claims are handled efficiently, accurately, and in compliance with all applicable regulations and policies. This position will report to the Director of Risk Management and work closely with property management, asset management, facilities, accounting, and external insurance providers to maximize recoveries and mitigate risks.

Essential Duties

• Investigate, evaluate, and process insurance claims related to property damage, tenant incidents, and liability matters.
• Communicate with insurance carriers, adjusters, and third-party administrators to ensure timely and fair resolution of all claims.
• Collaborate with property managers, maintenance and janitorial staff to respond to incidents from immediate response through rebuild and release back to property operations.
• Collaborate with property managers, facilities, asset management and accounting teams to gather necessary documentation for claims.
• Maintain detailed records of all claims, including incident reports, correspondence, invoices, payments and settlement agreements.
• Conduct on-site investigations, as needed, to assess property damage and verify claims.
• Work with internal stakeholders to ensure timely reporting and filing of claims per policy requirements.
• Assist in developing and updating claims management policies and procedures.
• Provide training to staff on proper claims reporting and risk management best practices.
• Prepare reports and summaries for senior leadership, risk management, and insurance brokers.
• Serve as a resource for the internal incident response team.
• Participate in quarterly claims review with broker and claim adjusters.
• Performs other related duties as assigned.
  
  

Qualifications

REQUIRED SKILLS

• Strong understanding of insurance policies, coverage limits, and claims handling procedures.
• Ability to work with a wide variety of personalities and people from diverse backgrounds, and deal with each person in an effective manner.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Understanding of real estate loss control and maintenance requirements.
• Proficient with Microsoft Office Suite or related software.
  
  

Minimum Qualifications

• 2 + years of experience in insurance claims. preferably in property or liability claims.
• Experience in the home building industry, multi-family housing or affordable housing developments desirable.
  
  

Preferred Qualifications

• Bachelor’s degree in Finance, Insurance, Real Estate or Construction
• California DOI Adjuster license.
  
  

Physical Requirements

• Hybrid work environment with a mix of office and field-based work.
• Willingness to work in San Francisco three to five days per week.
• Must be able to travel to company sites as needed.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.
• Ability to navigate throughout property portfolio including climbing stairs, ladders and investigating hard-to-reach building components.
  
  

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.