Union/Affiliation: C.U.P.E. Local 3338 Pay range: $2,017.58 To $2,283.96 Bi-Weekly SFU Department Descr: Lifelong Learning - Career and Professional Programs Position Grade: 7 # of openings: 1 Biweekly Hours: 70 Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. SFU Lifelong Learning strives to be the leading provider of flexible, responsive education in British Columbia and beyond. In addition to offering noncredit courses and programs for professional and personal development, we engage the community in lifelong learning through a variety of public activities and events. As we work to transform, empower and mobilize learners for life in a changing world, we remain nimble, curious and ready to adapt to evolving needs. We continuously learn and find new ways of doing things, and are committed to fostering a culture where equity, diversity, inclusion and decolonization underpin all our work. About the Role Provides front-line student services and administrative support for program areas in Lifelong Learning. Acts as a resource person and provides information on programs, courses, and application/registration procedures to students, instructors, the general public, and external contacts, and redirect queries to the appropriate department within Lifelong Learning. Maintains database records in the student enrollment management system to ensure all records regarding student, instructors, and program details are accurate and timely. Monitors program enrolment and consults with the supervisor and program team to make necessary changes, and liaises with instructors and University staff to coordinate program logistics. Triages technical support requests from students and instructors using the online learning management system. The ideal candidate is adept at taking initiative in a self-directed environment and has excellent organizational skills. They provide a student-centered service appraoch and are able to communicate clearly and effectively with a broad range of people across various mediums including email, phone and virtual conference meetings (Zoom). Full