Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY:

The Program Assistant, Supportive Housing, will work in conjunction with the Program Team to provide additional support to the tenants of the facility. Some duties may include in-room support with laundry or meal prep, accompaniment to appointments and activities as outlined in their personal plans.

Shift schedule Mon-Fri 2:00PM - 6:00 PM

Accountabilities

Basic Functions/Responsibilities

• Provides support to tenants and staff in program delivery
• Assists with daily operations, laundry, food services prep, light cleaning
• Is involved in accompaniment off-site with tenants, reporting to Key Workers daily activities in conjunction with personal plans
• Consistently demonstrates respect and empathy for all tenants
• Maintains availability for personal, practical, and moral support
• Accurately records relevant information to support staff
• Liaises with referral sources and other external agencies as needed
• Ensures ongoing enforcement of policies
• Performs other job-related duties as required to ensure a safe and secure environment
  
  

Written and Verbal Communication

• The incumbent will have good verbal and non-verbal communication skills. Accurately records and reports any tenant information relevant employees
  
  

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal: tenants of supportive housing, the Key Workers and front desk staff, other staff and volunteers in the building.

External: might have to communicate with community members and community groups/organizations.

Managerial/Technical Leadership Responsibility

• Reports directly to: Program Supervisor
• Direct reports for this position: N/A
• May show others how to perform certain procedures
  
  

Financial And Materials Management

• The incumbent will not be involved in receiving, handling or disbursements of funds
• The incumbent may make small program purchases under the authority of their supervisor
• The incumbent has no input into the annual budget
  
  

Working Conditions

• The incumbent’s work environment is typically in a supportive housing
• The incumbent will work under the following disagreeable conditions:
• Isolation
• Monotony
• Odors
• Dealing with angry people
• Verbal abuse
• Work schedule affecting lifestyle
• Exposure to bodily fluids, bodily waste
• Exposure to drugs and alcohol
• The incumbent may have little to no travel required.
• The incumbent carries a pager/walkie talkie and will work shifts.
• The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:
• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations
  

Concentration Required

The performance of the job requires continuously monitoring the environment, frequently interacting with clients, attentive listening, and moderate attention when recording information.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education And Experience Qualifications

Education, Qualifications and Certifications:

• Completion of some high school course work is required
• A Grade 12 certificate or equivalent will be considered a strong asset
• CPR, First Aid
• Non-Violent Crisis Training is an asset
• Strong service ethic and a friendly disposition with the public
• Adaptability to change and frequent interruptions
• Team oriented and able to take initiative
• Willingness to work with people from diverse cultural backgrounds
  
  

Experience And Skilled Knowledge Requirements

• The incumbent must have up to one year of related experience, including experience with frontline work in a social service setting.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
  
  

Skills And Capabilities

• Problem solving
• Personable
• Team player
• Organized
  
  

Compensation

The target hiring range for this position is $19.23 to $19.61 with a maximum of $19.98.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.