Catholic Social Services is currently recruiting for a part-time (20 hours/week), Program Assistant position located in our Edmonton region. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community! Job Summary This position will primarily be responsible for supporting the Welcome Home program, with some tasks being administrative and others involving service delivery. Administrative tasks include data entry, tracking volunteer hours, scheduling and conducting interviews, completing reference checks and the development of statistical reports. Service Delivery tasks include accompanying staff in the Care-a-Van to hand out provisions to the unhoused, supporting the team with planning and attending social events for Welcome Home participants and volunteers and other additional duties requested by the Program Manager of Welcome Home. Job Duties Administrative: Assist with contacting the participants to provide updates and check on their ongoing progress, and report back to the Program Manager Collect participant pre and interim ratings as requested Conduct participant evaluations Schedule and assist the Program Coordinator with volunteer and participant interviews when needed Assist with conducting telephone reference checks for volunteer applicants as requested Tracking activity fund expenditures monthly and sending this list to the Accounting department for reimbursement Send out invitations to volunteer and/or participant for training and/or social events and confirm their attendance 1 or 2 days prior to an event Attend and assist in the planning of any events for Welcome Home as requested Audit volunteer files as needed Attend required training to perform duties accurately and proficiently Attend staff meetings and be responsible for documenting the meeting minutes Service Delivery: Assist in sorting donations and organizing the storage room for the Care-a-Van Assist with preparing food provisions to be distributed by the Care-a-Van Accompany other staff in the Care-a-Van when needed Assist the team to plan and attend Welcome Home social events General: Facilitate and provide a welcoming, hospitable, and safe environment for people in our care consistent with the values and guiding principles of the Agency Maintain appropriate personal boundaries with others Communicate accurately and professionally with all staff and people we serve as well as with other stakeholders Report incidents to the immediate supervisor or designate Maintain current knowledge of Agency policies and procedures, as well as relevant legislation, regulations, practice and COA standards Participate in team meetings and team building activities and practices and positively contribute to an effective team working environment Provide information about Welcome Home and its services via telephone inquiries and through program pamphlets and brochures Attend volunteer recruitment fairs as needed Perform other duties as assigned What This Job Requires: Diploma in Office Administration, Human Services or equivalent Proficient in the use of Microsoft Office and Agency databases 2 years of experience working with the unhoused is preferred Excellent communication, collaboration, and interpersonal skills A high degree of professionalism, attention to detail, accountability, and accuracy Respectful of people’s diversity and the value of spirituality and religion in their lives Outstanding phone, digital, and in-person etiquette Highly resourceful, flexible, and adaptive Remain calm and organized in a busy office environment Manage sensitive and confidential information with integrity Knowledge of and effective collaboration with internal and external stakeholders, professionals, and service providers Satisfactory Security checks including Police Information Check and Child Intervention Check Enrolment in the Agency Group Benefits plan as applicable Transportation to attend meetings, presentations and social events in the community All required mandatory and other Agency-assigned training, located on Dayforce Learning calendar, to be completed by assigned due date Police Information Check including vulnerable sector search, and Intervention Record Check are conditions of employment and the financial responsibility of the candidate. Core Competencies Analytical Thinking: Apply systematic, logical reasoning to address problems or situations in order to arrive at an appropriate solution or outcome. Consider the various issues and components of the problem. Develop sequential steps to address the situation and determine realistic timeframes and priorities. Communication: Express and transmit information with consistency and clarity. Use active listening techniques in order to effectively understand provided feedback. Summarize information according to the audience in order to promote engagement and increase understanding. Planning and Organizing: Accurately estimate duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans to complete. Continuously adapt priorities and responsibilities in response to changing needs. Teamwork: Work cooperatively and effectively with others to reach a common goal; participate well in group activities to foster a team environment. Service Orientation: Give superior service to people who we serve, staff, and the general public in keeping with Catholic faith, values, and social teachings. What We Offer: The annual salary for this position is $20,173.42 - $22,714.1 based on qualifications and experience (20 hours/week). We offer flexibility and supportive working environment. Flexible benefit options when eligible. Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily. Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry. About Catholic Social Services: You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton. Our values are at the core of everything we do! Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have. Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition. Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom. We thank all applicants. Only candidates selected for an interview will be contacted. We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.