JD:

• Oversee daily operations of the bakeshop, ensuring smooth store administration and excellent customer service.
• Supervise the Store Manager and provide guidance to ensure operational efficiency and staff performance.
• Lead and train the service team to maintain high standards of customer engagement and efficiency.
• Manage inventory, order supplies, and coordinate with the kitchen to ensure seamless daily production.
• Handle customer inquiries, feedback, and complaints professionally to enhance the overall customer experience.
• Monitor sales performance, implement strategies to drive revenue, and meet business targets.
• Maintain high standards of food safety, hygiene, and workplace cleanliness.
• Prepare reports on sales, stock levels, and operational performance.
• Plan staff schedules and manage workflow to optimize productivity.
• Assist in marketing efforts, promotions, and in-store events to boost brand visibility.
• Lead the expansion of new outlets

Pre-requisite:

• At least three years of experience in retail F&B, preferably in a managerial or operations role.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of coffee making is a plus.
• Ability to work independently and handle multiple responsibilities in a fast-paced environment.
• Passion for artisanal baked goods and delivering exceptional customer service.
• Proficiency in MS Office for scheduling, reporting, and inventory management.
• Willingness to work on weekends and public holidays on a rotating shift basis.