Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
We are currently looking to hire a Customer Service Officer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
JOB TYPE
Long Term Contract
ROLES AND REPONSIBILITIES
Incident Management:
• Oversee production incidents and ops enhancements across multiple tracks, ensuring timely resolution with minimal business impact.
• Lead a cross-functional team (BA, Dev, Integration) to provide on-call support for P1/P2 incidents, ensuring regular user updates per SLA.
• Maintain daily engagement with users to provide updates on critical incidents; manage escalation effectively when needed.
• Provide functional and technical guidance to the team on ticket investigation, troubleshooting, and resolution.
• Contribute to system design improvements, offering insights into solutioning and architectural enhancements.
• Ensure strict adherence to SLAs for incident resolution and reporting.
• Plan and coordinate weekly deployments and patching to ensure smooth production operations and maintain system availability.
• Manage maintenance windows and downtimes in collaboration with clients and internal teams.
• Oversee the timely implementation of security fixes and certificate renewals as per SOP.
Requirements:
Team Leadership & Coordination:
• Lead weekly PMT reporting and quarterly PMC for Ops, providing transparency on progress and challenges.
• Prepare and present management reports on incident trends and critical issues to both internal and external stakeholders.
• Manage and mentor a team of Developers, Business Analysts, and Interns across various experience levels.
• Drive team development and engagement, fostering skill development and operational excellence.
• Engage with client leadership and key stakeholders, ensuring alignment on operational priorities,
WHAT’S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
Consultant Name: Meenakshi
Avensys Consulting Pte Ltd
EA License 12C5759
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.