At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Banquet Operations Manager, to join our team!

As a Banquet Operations Manager we rely on you to:

• To assist the Banquet Manager in the area of administration and operation of the section appointed in the Banqueting Operations
• Monitors and ensures smooth operations of the sections appointed
• Conducts regular tours of front and back of F&B operations to check on set-up / service / food quality / general maintenance / cleanliness
• Ensures that quality of food / beverage / service provided are consistently maintained
• Ensures that all materials, equipment and machinery are properly used and regularly cleaned
• Maintains and update F&B Division Operation Manual and Standard Operating Procedure
• Ensures smooth and effective communication between F&B and other departments in the hotel
• Be updated of latest food knowledge and menu including seasonal changes in the menu
• Drive customer satisfaction and focus on building relationship with guests
• Meeting regularly with key suppliers to discuss new products, flaws in existing products, maximize discounts, sponsorships
• Observes staff individual performance / grooming / punctuality, and performs staff appraisals / disciplinary actions if required
• Ensures application of procedures and regulations to staff concerning hygiene and sanitation / fire and safety / emergency procedures
• Prepares the F&B Division Report on a monthly basis
  
  

Requirements

• Diploma / Degree in food and beverage / hospitality Management
• Minimum 3 years’ experience in a similar capacity in an international class hotel
• Strong leadership skills and the ability to motivate and develop a service team
• Displays initiative, commitment to professional values and is a team leader
• Exceptional customer service skills with the ability to anticipate and meet the needs of luxury guests
• Excellent communication and interpersonal skills.
  
  

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