The Operations Analyst will serve in project management and analytical capacity. Responsibilities will include collecting records and evaluating performance, creating reports, and conducting analysis. The individual in this role will work also work closely with the sales groups and development teams to ensure the efficiency and effectiveness of process solutions deployed in support of business goals and objectives. Requirements Retail energy industry experience strongly preferred. Bachelor's degree preferred. 2+ years' experience in a data analysis role. Ability to adapt to an environment that is constantly changing and evolving. Consistently exhibit a positive, professional attitude. Must be a self-motivated, results-oriented individual with strong problem solving and analytical skills. Excellent organizational, interpersonal, and communication skills (written and verbal). Ability to consistently perform well in a fast-paced, deadline-oriented work environment. Exhibit the ability to successfully execute many complex tasks simultaneously. Possess the knowledge and ability to facilitate meetings, conduct effective briefings and presentations, and to develop consensus, both internally and externally. Strong knowledge of Microsoft Office programs, including Word, and PowerPoint. Advanced experience in Excel. COVID-19 Vaccination Required. Responsibilities Utilize multiple inputs, including competitive intelligence and customer data, to initiate planning and monitor results, ensuring customers are being treated appropriately. Drive solutions and implement changes through process and technology improvements to meet sales and retention goals. Keep management promptly and fully informed of all problems or unusual matters of significance, and take prompt corrective action where necessary, or suggest alternative courses of action. Operate as the subject matter expert for system dependencies and cross-functional department impacts as it relates to supporting the existing customers and prospects. Analyze business operations to determine profitability, as well as to create a baseline for operational changes and action. Create custom and standardized reports. Working Conditions Ability to meet highest attendance requirements. Ability to handle multiple tasks concurrently. Ability to work in time-sensitive environment with non-flexible deadlines.