Title: Network Support Engineer

Department: Technology Operations

Reporting to: Senior Systems Administrator and Technology Director

Employment Type: Full-Time

Cloud Console is a leading provider of innovative IT consulting services and top- IT infrastructure solutions. With a commitment to excellence and a focus on delivering cutting-edge technology to our clients, we empower businesses to thrive in the digital age, where 24/7 operations are crucial.

Network Support Engineer

Responsibilities

• Assist end-users with technical issues and provide troubleshooting support for workstations.
• Monitor client environments and report any issues promptly.
• Maintain detailed time logs for all tasks performed.
• Assist with software patching, backups, alerts, antivirus updates, and hardware monitoring.
• Collaborate with senior team members to resolve client issues effectively.
• Maintain open communication with colleagues and team leaders.
• Support engineering teams and project managers to meet project deadlines.
• Attend to call queues regularly and assist with special projects as needed.
• Perform additional duties as required.
  
  

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Atleast 1 year of IT Support experience.
• Proficiency in technical tasks and client support.
• Certifications are a plus but not required.
• Basic understanding of Server and Network administration.
• Strong communication skills for interacting with clients.
• Experience in supporting small to medium-sized businesses is advantageous.
• Familiarity with structured cabling is a bonus.
  
  

Other Requirements

• Reliable internet connection (minimum speed: 10MBPS).
• Excellent verbal and written communication skills.
  
  

What We Offer

• Competitive salary package.
• Health benefits, leave cash conversion, and communication allowance.
• Supportive work environment.
• Exposure to innovative technological products.
• Opportunity to work with a dynamic, goal-oriented team.
• Potential for career advancement.
• Company-sponsored training and certification opportunities.
• Provided equipment for work tasks.
• Flexible work schedule.