Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

As an integral member of the Network Services Team within the Technical Services and Operations arena, you will be responsible for supporting the day to day operations of the Hospital's network infrastructure, with the intention of maintaining maximum availability, performance and security.

Here's What You'll Get To Do

• Diagnose and troubleshoot any network issues with wired and/or wireless devices independently or in collaboration with peers within the department and Hospital, escalating when necessary, working to restore normal operations
• Interface with Network Manage Service providers for network changes and requests
• Prepare and maintain technical documentation, policies and procedures of the Network Services team, cabling layouts and assigned tasks or projects
• Understand and maintain knowledge of industry trends and standards
• Perform capacity planning and monitor the on-going operation of the current wired/wireless network environment
• Work on various projects in conjunction with Senior Network Analyst and other project teams and business / client representatives, which could involve the installation and configuration of new equipment
• Manage and Administer Network Monitoring System; SolarWinds and Arista Cloud Vision
• Provide network activation services and fulfill network service requests across the Hospital, including VPN services
  
  

Here's What You'll Need

• Post-secondary degree or diploma in Information Technology or equivalent and/or work experience
• Minimum of 5 years of experience or an equivalent combination of education, training and experience in supporting LAN and WAN technologies, including both wired and wireless mediums
• Knowledge of Routing Protocols OSPF, EIGRP, ISIS, BGP
• Knowledge of Switching with VLANs, STP, vPC, LACP, MLAG, VxLAN
• Knowledge of IDS/IPS, ACLs, NATs, SSL/TLS and IPSEC VPNs
• Knowledge and experience with IP networks including IPAM, DHCP, DNS
• Knowledge of Wi-Fi and 802.11 protocols, RF planning and troubleshooting
• Working experience with Avaya/Aruba//InfoBlox/Arista an asset
• Experience with conducting Root Cause Analysis on major incidents and coordinating and executing follow-up actions
• Good understanding of information security best practices
• Proven problem-solving skills, service-oriented and solution driven
• Experience with Incident, Change and Problem Management procedures, preferably in an ITIL driven environment
• Working experience of enterprise data center environments, concepts, and technologies
• Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives
• Strong communications skills, both verbal and written
• Ability to work under pressure in solo and group scenarios with minimal supervision
• Strong interpersonal skills, and demonstrating strong teamwork and collaboration skills
  
  

Employment Type: On-Site required. Fulltime (35 hour/week). 2 year CONTRACT with potential for extension. Participate in afterhours, weekend On-Call rotation duty and weekend project work.

Benefits

Here's What You'll Love

• This position is eligible for full employee benefits coverage; including but not limited to, health, dental, insurance. The benefits offered will be discussed at the time of position offer
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others
  
  

Impact

• You have access to a diverse IT environment that spans a broad range of platforms, products, and services. We offer an environment to learn and grow your career with supportive colleagues within an organization that respects work-life balance
• You will join a highly collaborative department in a position that interfaces with multiple portfolios throughout the organization
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World
  
  

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital¿s receipt of all necessary documentation.

How To Apply

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

If you are still experiencing technical difficulties please email [email protected] to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.