The Office of Mayor Olivia Chow is hiring a Manager of Digital Communications to lead our digital storytelling, shape our strategic approach to online engagement, and help bring the Mayor’s vision to life online.

We are seeking an experienced and creative digital leader who brings strong strategic thinking, demonstrated people management skills, and a deep understanding of how digital platforms can connect residents to their city.

Reporting to the Deputy Chief of Staff, Communications, the Manager of Digital Communications will lead the Mayor’s digital presence across all platforms. This includes developing and executing an integrated digital strategy, managing online content creation, and using data and analytics to shape our digital direction.

This role requires strong writing and storytelling skills, a collaborative and strategic mindset, proven skills in content and video production, and a deep understanding of how to use digital platforms to engage residents, share policy updates, and highlight the Mayor’s priorities in an authentic and accessible way.

Responsibilities

• Lead the development and execution of the Mayor’s digital communications strategy across all platforms including the development and tracking of Key Performance Indicators

• Manage a small team and collaborate across departments, providing guidance, coaching, and delivering high-quality content

• Plan and produce compelling, accessible, and timely content for social media, newsletters, and web

• Plan and produce high-quality video content—including live clips, short-form social videos, and storytelling pieces—that support the Mayor’s priorities and connect with a wide range of audiences across platforms

• Coordinate across teams in the Mayor's Office, City of Toronto staff, and stakeholders to create and manage digital content

• Work with the Deputy Chief of Staff, Communications to develop messaging for copy and scripts in digital content

• Collaborate with policy and communications colleagues to translate complex issues into clear, engaging digital narratives

• Ensure all digital content aligns with the Mayor’s values and communications goals

• Track analytics, evaluate performance, and use data to continuously improve reach and impact

• Monitor trends in digital engagement and stay up-to-date on best practices

• Oversee paid and organic strategies to expand audience engagement

• Support rapid response and crisis communications in the digital space

• Regularly update and populate the Mayor’s website with engaging content

Qualifications, Skills & Experience

• 5+ years experience in digital communications, public affairs, or related fields

• Proven experience developing and executing strategic digital campaigns

• Experience managing staff or cross-functional teams in fast-paced environments

• Exceptional writing, editing, and visual storytelling skills

• Demonstrated skills in video production, including scripting, filming, editing, and optimizing for social platforms

• Proficiency with video editing software (e.g. Adobe Premiere Pro, Final Cut Pro, CapCut, or similar)

• Ability to capture high-quality video and audio content in live and controlled settings

• Deep understanding of social media platforms, their audiences, and current trends

• Strong political judgment and ability to translate complex policy into accessible content

• Skilled in using data and analytics tools to assess impact and shape strategy

• Ability to juggle multiple deadlines and work collaboratively across teams

• Experience working in a political office or government is a strong asset

• Demonstrated sound political judgment

• Experience with municipal issues, equity-focused storytelling, and Toronto’s wide ranging communities is preferred

This is a full-time position based at Toronto City Hall. The role involves occasional evening and weekend work to respond to events and manage timely digital engagement.

If you are passionate about public service, experienced in digital leadership, and ready to make a difference in the lives of Toronto residents—we’d love to hear from you.

Application Procedure & Employment 

Full-time indefinite contract for the duration of the term of office.

Salary: $95,000-105,000

Anticipated start date: May 30, 2025

Location: In person at Toronto City Hall. Available to work evenings and weekends as needed.

If you have any questions, please contact [email protected]. 

Please submit a letter of interest and a detailed resume in one PDF document by Monday, May 12 at 5pm to [email protected]. 

Subject line: Application for Manager of Digital Communications

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Contact [email protected] if you have questions.