Bengaluru

Job ID: SS202500068

Function: Consulting

Role: Consultant

Desired Skills: Microsoft Dynamics 365, configuration, consultation, change management

Job Description

Work Timings:

12.30 PM - 9.30 PM IST

• Experience & Skills:
• Deep Product Knowledge:
• Extensive understanding of Microsoft Dynamics 365 module Customer Service.
• Knowledge of the platform’s capabilities, limitations, and best practices for customization.
• Industry Experience:
• Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges.
• Technical Proficiency:
• Understanding of the technical aspects of Dynamics 365, including architecture, data models, and integration points.
• Ability to work closely with technical teams (developers, IT staff) to implement and support solutions.
• Project Management:
• Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently.
• Ability to coordinate tasks, manage timelines, and ensure tasks stay on track.
• Responsibilities:
• Requirement Gathering:
• Collaborate with stakeholders to understand business needs and processes.
• Conduct workshops and interviews to elicit requirements and document them comprehensively.
• Solution Design:
• Translate business requirements into functional specifications.
• Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization.
• Configuration and Customization:
• Configure the Dynamics 365 environment to align with business needs.
• Customize entities, workflows, forms, and dashboards as required.
• Integration:
• Plan and oversee the integration of Dynamics 365 with other systems (e.g., ERP, CRM, third-party applications).
• Ensure data consistency and integrity across integrated systems.
• Implementation:
• Lead or assist in the deployment of Dynamics 365 solutions.
  
  

6- Training And Support

• Support in development of user manuals and training materials.
• Offer ongoing support and troubleshoot issues post-implementation.
  
  

7-Documentation

• Create detailed documentation of the configuration, customizations, and integrations.
• Maintain documentation for future reference and auditing.
• Skills and Competencies:
• Analytical Skills:
• Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions.
• Communication Skills:
• Excellent verbal and written communication skills to interact effectively with stakeholders at all levels.
• Ability to convey technical information to non-technical users.
• Change Management:
• Skills in managing organizational change and ensuring user adoption.
  
  

Ability to guide businesses through the transition to new systems and processes