What does a successful Learning & Development Expert do at Fiserv?

Fiserv is looking for an experienced lead for Learning and Development for our L&D practice, whilst working closely with the leadership team, to help shape and implement the broader Learning strategy. This role requires someone with previous expertise within a similar L&D role focused on technology, partnering with, and influencing, key stakeholders to deliver the best.You will also have experience across all stages of the learning cycle, from creation to fulfillment, along with a combination of strategic thinking and a pragmatic ‘sleeves rolled up’ approach throughout.

What you will do:

• Develop and implement strategic plans for learning and development, including identifying training needs and developing training programs to address them.
• Coach the L&D team in the development, design, delivery, and evaluation of high-impact technical learning interventions.
• Create and deliver comprehensive training programs to equip employees with the necessary skills for their roles.
• Reviewing technology stack based on and recommending effective uses and recommend learning interventions.
• Support organizational change through the development of targeted learning interventions ensuring there is a ‘joined up’ approach for colleagues maintaining engagement and increasing change capability.

What you will need to have:

Education:

• Master’s degree in human resources, or a related field.

Experience:

• 10+ years of experience in learning and development, with a focus on technology training.
• Proven track record of designing and implementing successful technical training programs.
• Work experience in an IT organization is required.

Skills:

• Strong understanding of current and emerging technologies.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in using learning management systems (LMS) and other training tools.
• Professional, engaging with the gravitas to build strong working relationships and influence at all levels in a fast-paced and dynamic environment.
• Flexibility and a can-do attitude to thrive in a fast-paced environment.