Key Responsibilities:

1. Training Delivery – Technical & Soft Skills

• Conduct structured classroom and hands-on technical training sessions on equipment systems: engine, transmission, hydraulics, and electronics.
• Deliver soft skill modules covering:
• Customer communication & handling
• Professional etiquette & grooming
• Time management & ownership
• Team collaboration & leadership fundamentals
• Safety mindset & quality consciousness

2. Content Development

• Develop & maintain technical training material, SOPs, troubleshooting charts.
• Design soft skill modules, role-play scenarios, and interactive learning content.
• Align content with organizational values, service goals, and field expectations.

3. Competency Mapping & Skill Gap Identification

• Assess the competency levels of service engineers through TNA (Training Needs Analysis).
• Support HR and HODs in defining core technical and behavioral competencies by role.
• Design Individual Development Plans (IDPs) for field teams.

4. Assessment & Feedback

• Conduct pre- and post-training evaluations – written, practical, and behavioral.
• Gather participant and manager feedback for continuous improvement.

5. Collaboration & Reporting

• Work closely with service managers, regional trainers, and customer support teams.
• Submit monthly training plans, attendance, feedback analysis, and performance metrics.
• Support audit readiness and compliance documentation.

Educational Qualification:

• BE/DME in Mechanical / Automobile Engineering
• Certification in Soft Skills, Instructional Design, or Learning & Development is a plus

Experience:

• Minimum 3 years in training in construction/heavy equipment industry (CAT, JCB, L&T, Komatsu preferred)
• Experience in delivering or designing behavioral training is desirable

Core Competencies:

Technical:

• Internal combustion engine, transmission, hydraulics & diagnostics
• Familiarity with service manuals, schematics, and diagnostic tools Behavioral
• Communication & presentation skills
• Conflict resolution and emotional intelligence
• Adaptability to diverse learner profiles
• Coaching mindset and mentorship attitude