About EveryPay

At EveryPay, we are on a mission to build the digital financial infrastructure that underpins e-commerce in Greece, empowering Marketplaces, and Merchants to thrive.

We are a team of enthusiastic young people, driven by our values to Empower Customers, work as a Team Together, Manage Risk and Get Stuff Done.

We are proud to have built the payments layer connecting most Greek Marketplaces and Merchants with world-class schemes like Visa and MasterCard. We service most Greek Marketplaces, including Greece's largest and most successful marketplace: Skroutz.

Our systems connect to thousands of banks, in Greece and abroad. Our tech processes tens of thousands of transactions every day - that's €billions worth of e-commerce. If you have bought something online in Greece, chances are you have already used our payments product.

EveryPay is fully owned by the Skroutz Group of Companies and is both a Tech Company and a Regulated Financial Services Institution. Therefore, you will be exposed to the world of the Tech Payments Sector and that of Financial Services.

How you will contribute to EveryPay's vision:

We're looking for a Junior Technical Support Specialist to join our newly-formed Technical Support Layer, bridging the gap between frontline support and our Product & Engineering teams. In this role, you'll handle complex client issues, dig into logs and systems, validate bugs, and ensure only well-understood and actionable problems get escalated further.

You'll get hands-on exposure to the inner workings of a regulated fintech, supporting critical services that process billions in transactions and connect to thousands of banks and merchants.

What are our challenges:

• Scale: Our business is on a significant growth trajectory. This means that our tech has to follow suit. You can be expected to work on optimising our architecture and tech, enabling global level of workloads, and solving major, complex, scalability problems
• Breadth: We are on a constant mission of expanding our product line. You will be working on enabling the latest and most innovative payment methods using cutting-edge APIs and infrastructure of companies such as Google, Apple, and Amazon
• Depth: We are a tech company. As we grow, we are constantly re-evaluating our tech stack, and refactor our codebase. We are on a constant mission to refactor, and optimise, our existing codebase
  
  
  

What you will be doing:

• Connect support with engineering and product by translating user issues and feedback into clear, actionable technical insights and tasks
• Investigate and troubleshoot technical issues by analyzing logs and dashboards (e.g., Grafana)
• Write and execute SQL queries to support root cause analysis and data validation
• Collaborate with engineering, QA, and product teams to escalate and resolve issues
• Communicate findings clearly to both technical and non-technical stakeholders
• Use tools like Postman to test APIs and validate system behavior
• Track and manage issues using Jira and follow through to resolution
• Continuously learn about fintech systems, internal tools, and workflows
• Contribute to improving support processes and documentation
  
  
  

What will you need to succeed:

• Degree in Computer Science, Information Systems, or equivalent practical experience
• Basic understanding of software systems, troubleshooting, and log analysis (e.g., using Grafana)
• Strong problem-solving skills and curiosity to identify root causes
• Ability to write and execute SQL queries for investigation purposes
• Excellent communication skills, both written and verbal
• Organized, with the ability to manage multiple priorities
• Proactive, collaborative, and eager to grow in the fintech space
  
  
  

We will appreciate if you have:

• Experience with Postman for API testing and Jira for issue tracking
• Background in technical support, QA, or similar roles
• Familiarity with fintech products or financial systems
  
  
  

What's it like to work at EveryPay?

• Competitive full-time salary 💸
• Private Family Medical Plan 🏥
• Monthly meal allowance 🍽️
• Learning and development programs and access to relevant resources 📚
• A flexible hybrid model of work
• Free Skroutz Plus subscription ➕
• Free wellness subscription 🏋️‍♀️
• Being part of an environment that gives employees large goals, autonomy and mentoring, creates incredible opportunities, both for you and the company!🪴
• A front-row seat in a growing fintech company
• Exposure to real-world systems, products, and debugging workflows
  
  

As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation or religion.

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.

The Company EVERYPAY PAYMENT SERVICES SINGLE MEMBER SOCIETE ANONYME (going forward referred to as "EVERYPAY") collects CVs and Personal Data in order to proceed with the evaluation and selection of the appropriate employees.

In the context of its compliance with the Regulation on Personal Data Protection (EU) 2016/679 (articles 13 and 14), EVERYPAY provides you with all necessary information regarding the collection and processing of your personal data.

The collected data are voluntarily submitted to EVERYPAY by you and consist of the data included and possibly attached to the CV that you submit to us and to any of its annexes. Indicatively, this data shall include name, contact phone number, e-mail address, educational and professional background, etc.

EVERYPAY guarantees that your personal data will not be used for purposes other than those listed here, without your consent, where required. Your data will not be transferred to a third country (outside EEA), and the recipient of this personal data is EVERYPAY.

In case you do not enter into an employment relationship with EVERYPAY, your CV will be permanently deleted from our files, unless you provide your consent, so that we can keep it for one (1) year after our last contact with you. In this case, your CV will be saved in a secure environment to which unauthorized Company personnel will not have access. EVERYPAY implements appropriate technical and organizational measures to ensure the legal and appropriate use of personal data processed, their security and protection and takes care to prevent any unauthorized access to this data.

You have the right to revoke your consent to the process of your personal data whenever you wish. In this case, the legality of the processing that took place while your consent was in force is not affected.

You can request a copy of your data, correct it, delete it, restrict its processing, or oppose such processing (including automated decision making and profiling), as well as exercise your right to portability upon relevant request.

To exercise these rights, you can contact us here: [email protected] or at the address: 25-29 Karneadou, 10675 Athens, for the attention of: Data Protection Officer. In addition, you have the right to file a complaint regarding the processing of your personal data to the Personal Data Protection Authority (www.dpa.gr ).

CONSENT FOR THE PROCESSING OF PERSONAL DATA

By submitting your CV, you consent to the above processing of your personal data. You can revoke this consent at any time, by sending a relevant request to the email address: [email protected] .