Leading Japanese financial company seeks IT Helpdesk Support! Salary from ¥500,000/month. Apply now!

IT Support

**NOTE: THIS IS A CONTRACT POSITION. APPLICANTS NEED TO BE LIVING IN JAPAN AND SPEAK JAPANESE (N3)**

Your new company

Leading securities and investment banking company in Japan

Your new role

You will join as an IT Helpdesk Support Technician in a diverse team responsible for supporting business needs.
This is a hybrid position! (3x office, 2x remote work)

Responsibilities:

• Troubleshoot and resolve IT issues for end-users, including PCs, mobile devices, video conferencing, and network/server problems
• Support of asset management processes following defined company Policies and IT standards
• Escalate complex issues to relevant teams with detailed logs for efficient resolution. (Ticket Escalation)
• Maintain IT asset inventory, system diagrams, and documentation of software/hardware dependencies.
• Reporting to Japan Finance & IT Manager and APAC IT Manager
• Manage IT vendor communication, support, and procurement.
• Maintain IT asset inventory, system diagrams, and documentation of software/hardware dependencies.
• Support offsite events, investor conferences, and home office setups as needed.
• Actively collaborate with internal and other arrangements to execute projects.

What you'll need to succeed

• Associates degree in computer science or Bachelor's degree. Equivalent combinations of IT education, experience, and certification will be considered
• A minimum of 3-5 years' experience of working in a preferably global IT organization supporting Microsoft platforms
• Experience in supporting an environment of > 50 users
• Strong Japanese communication skills: English is good to have.
• Expertise in troubleshooting PC/Mac hardware, video conferencing, Microsoft 365, VPNs, MDMs (InTune), and Active Directory.
• Supporting Apple/mobile devices (iOS/Android).
  
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.