• Work for a Global Entertainment Giant
• Grow in a Bilingual, International Team
• Training & Career Development
  
  

IT Support Engineer (Onsite, Bilingual JP/EN) – Global Entertainment Company

A leading global entertainment company is seeking an IT Support Engineer to join their Japan operations. This is a great opportunity to work in a dynamic, international environment, supporting users.

📌 Key Responsibilities

• Provide Level 1 and 2 support to internal users for IT systems and hardware
• Troubleshoot PCs, printers, AV/meeting room systems, mobile devices (iPhones), and enterprise tools like Microsoft 365 and Citrix
• Manage and respond to ServiceNow tickets, escalating when needed
• Set up and maintain Windows and Mac devices (macOS training available)
• Maintain accurate IT asset inventory
• Support new hire onboarding
• Act as "smart hands" for the regional/global IT operations team
• Ensure proper documentation and SLA compliance for all support tasks
  
  

🛠️ Required Skills & Experience

• 2–3 years of experience in Help Desk, Desktop Support, or related IT support roles
• Hands-on experience with Active Directory, Mobile Device Management (Intune), and ticketing systems such as ServiceNow
• Bilingual fluency in Japanese and English (JLPT N2 level or above)
• Strong communication and customer service skills in an international work environment
  
  

If you are interested, please click 'apply'.

I will reach out to you!