As a key member of a small dynamic team and reporting to the IT Operations Manager, you will be responsible for the provision of timely and efficient IT support services to the business on a national scale. The role will suit a service-orientated person who is composed, patient and is able to deal with multiple enquiries and issues, providing quick responses and accurate results. Key Responsibilities
Provision of IT support services, level 1 tickets
Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support to the branch (this may be in person or over the phone)
Keep inventory of all equipment, software, and license users.
Testing new technology and training users
Active participation in the implementation of new IT solutions and services
About You
2 years Helpdesk experience preferred
Diploma in Information Technology is preferred
Intermediate computer hardware and software installation skills
Advanced problem-solving skills
Knowledge in the distribution and disposal of classified data/documents/devices
Determining customer needs and establishing service solutions and forecasts
Maintains a positive and optimistic attitude
Communicates effectively and appropriately with others
Benefits
Global Company – Job Stability
Development and career progression opportunities
Generous employee benefits, including 5 days bonus leave days, paid parental leave, early access to Long Service Leave
Corporate Health Insurance Discount
Generous discounts for goods & services via our employee benefits program inc. Woolworths, JB Hi Fi, Rebel Sport etc
Diversity and Inclusion Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Elodie Bonnet. One Passion. Many Opportunities. The company
Location Liebherr-Australia Pty. Ltd. - New Zealand 10 Crooks Road 2013 Auckland New Zealand (NZ)