Job Title: IT Support Officer - Service Management

About the job:
We're looking for an experienced IT Support Officer to help ensure the stability and reliability of core IT processes within a highly dynamic and regulated environment. This role is key to driving improvements across service management processes, coordinating with both internal teams and external suppliers, and ensuring smooth IT operations across a complex application landscape.

Responsibilities:

• Support and manage operational service processes (Incident, Problem, Change, Release, Config, Request).

• Oversee and guide third-party IT providers to ensure service quality and SLA adherence.

• Provide insights and reporting to management on IT control, risk, and improvement opportunities.

• Monitor IT infrastructure and critical data processing flows, addressing disruptions and facilitating long-term fixes.

• Maintain process documentation and help drive roadmap planning and maturity tracking.

Ideal profile:

• 3+ years of experience in service/process management in IT operations, ideally in a regulated industry.

• Strong understanding of ITIL, Agile, Scrum, and Lean methodologies.

• Proven ability to manage service providers and translate operational issues into actionable insights.

• Excellent communicator in preferably both Dutch and English; able to adapt communication to various stakeholders.

• Detail-oriented, pragmatic, and process-driven, with a strong sense of ownership and reliability.

In case you have questions or you know someone who fits the role, please contact me on +31620553908 by calling or Whatsapp